20:06:27 : Rocky: Welcome to TELUS support Center, my name is Rocky. I’ll be happy to assist you with your telus.com log in concern. May I start with your phone and account number please.
20:07:13 : Skylar: Phone number is *************** and account number is ************
20:07:28 : Rocky: Great, Please give me a minute or two to check your account.
20:07:32 : Skylar: The problem is with my home internet
20:07:35 : Skylar: Okay.
20:07:57 : Rocky: Thank you for waiting Skylar
. Can I please get your complete home address for verification.
20:08:05 : Skylar: I was actually talking to someone named Alex previously for quite a while since we couldn't solve the problem, but I got disconnected
20:08:20 : Skylar: *************************************************************************
20:08:39 : Rocky: Great, Please give me a minute or two to check your account.
20:08:48 : Rocky: That error means that you are already registered, I can remove the old log in so you can continue your registration. Or I can give your log in info so you can try it.
20:10:01 : Skylar: I'm able to log in fine, but it takes me to the page to register my devices after I log in. (I'm using my phones internet via USB tethering, not my internet with the problem)
20:10:44 : Skylar: On that registration page it tells me I have no devices registered, although Alex told me before they appeared registered on hsi end.
20:10:51 : Rocky: ca you please try to log in using this link:
https://consumer.telus.com/unprotected/login.do 20:12:10 : Skylar: Hmm it's not working through there, no
20:12:38 : Rocky: Okay, Your username is: ***********************
We do not keep records telus.com passwords for security purposes ,you may want to click on the "Forgot Password?" link beside the password field to get a temporary password.
20:13:34 : Skylar: Okay that works
20:13:46 : Rocky: Great. Now that you're able to access your account online and manage your services, would there be anything else that I can assist you with?
20:13:51 : Skylar: I can't log in the the username ******** that I was given to log in to before
20:13:59 : Skylar: I think you may be misunderstanding
20:14:11 : Skylar: I can't access the internet through my home internet
20:14:17 : Skylar: I'm using my phones internet
20:14:22 : Skylar: When I open my web browser
20:14:31 : Skylar: on my computer to access the internet through my home connection
20:14:41 : Skylar: It takes me to the telus login page before it lets me continue
20:14:46 : Skylar: to anywhere else on the internet
20:15:02 : Skylar: and I can login there with the username ******** and my password
20:15:13 : Skylar: and then it takes me to a page asking to register my devices
20:15:16 : Skylar: before I can continue
20:15:31 : Skylar: and I am having trouble registering my devices with their MAC address
20:16:16 : Rocky: I see, Let me get you to Our Internet connection chat support for help with that. An Agent will be with you shortly. Please stand by.