Now while I have a screenshot of this conversation, because of the personal information included in it, I will simply transcribe....
10:22pm KST Miya : please tell me when my game? wcs america
10:22pm KST Admin : Challenger?
10:23pm KST Miya : i'm wcs america code A
10:23pm KST Admin : ahh kk one sec Monday, May 6, 2013 at 4:30AM KST
10:23pm KST Miya : oh ok thx!!
10:33pm KST Miya : good night!
02:33am KST Admin : Hey, I wanted to correct a mistake I made, Its sunday may 5th at 4:30KST, not monday
(Miya is already asleep, and the event is 2 hours away...)
As we have received emails from MLG recently about rescheduled matches for Premier League, changes in qualifier dates, etc., we were relying on the most up to date information from an MLG representative. With my focus being divded by SHOUTcraft America and other personal family matters, I did not question this change. I should have, but hindsight is 20/20 and so on.
At 3:30pm EDT I am contacted by an MLG Admin to inquire where Miya is. Confused, I asked why and he tells me that Miya's match is already delayed by 40 minutes or so due to other scheduling matters. I take that 40mins as a blessing and begin trying everything I can to get in touch with Miya. He's not online on Skype, doesn't respond to SMS, calling his cell, calling CranK's cell... With the help of Olivia ringing every player in the house and waking them all up, we reach Miya to let him know what has happened. By the time Miya is at his computer, it is 4:40pm EDT. I already knew by that point that it was very likely that Miya's opponent had been given a WO, and rightfully so under MLG rules. At 4:45pm EDT, I am informed by an admin that Miya is now in Losers Bracket Round 2 vs Sasquatch.
During all of this, I am talking to the admin to let him know I understand why Miya was not present for his match. I forward him a copy of the screenshot conversation. He was the admin who provided the incorrect information and his response was an apology. If this were some rinky dink show match with a $50 prize perhaps I could understand. An apology, however, is not going to fix the fact that Miya might now not qualify for Challenger, and thus might not have a chance to move up to Premier for the subsequent season. Burying my frustration, I write up a complaint with accompanying screen shots and send those to MLG. Trying to make the best out of what has happened, I try to find Miya's opponents and matches in the lower bracket.
6:05pm EDT Miya pastes this to me in Skype because he does not understand what is going on. He is just trying to find out who he is playing in the LB and this situation comes out of nowhere....
[coL] Sasquatch: i am very confused
Zorgon: wait pls
[EG] DeMusliMRC: Miya got walkovered earlier - because he didn't turn up, but they're talking about putting him back in the winners bracket, half way through mine and moosegills bo3
After moosegills waited for 2 hours for Miya
[LaRe] Wiggin: Ok, so, here is the situation we have. Miya was incorrectly forfeited earlier due to an admin telling him the wrong time, causing a few players to play matches incorrectly. Obviously this is a situation noone wants, but what we believe the fairest way pos
possible to deal with this iis to let Miya play the match he was forfeited from in W2 against Moosegills.
[FXO] Moosegills: you think thats the fairest possible way
he had no way to know
when he should be up?
[coL] Sasquatch: miya didn't get an email?
[EG] DeMusliMRC: Sorry
If that happens
[FXO] Moosegills: its a matter of personal responsibility
theres no way that you would do this
if it was just some random player
[LaRe] Wiggin: The admin error was telling him the incorrect time, that's the issue.
[FXO] Moosegills: fire the admin then
[coL] Sasquatch: miya didn't get an email from jason nye?
나의 메시지: I do not speak English well enough to explain to you in English.
마지막 메시지 오전 7:00
[FXO] Moosegills: this is totally unacceptable
that you think this is even an option
[EG] DeMusliMRC: My problem is that, I didn't receive an email or time either, but I turned up correctly, Have been playing my matches over the course of the last 4 hours / waiting most of the time
As have everybody else
Those who fail to do so, for what ever reason
Should be dealt with equally
And he was forfeited, me and Moosegills are 1-1 in our series now
After 40 minutes of playing we got msged - that we had to end the series
Never mind the initial wait for Miya
Meaning my match with moosegills be void entirely, I have to go back to waiting for an hour, moosegills has to then PLAY a player that he already waited for for 2 hours, then started playing a bo3
As he got walkovered
Zorgon: We understanded your frustration, please bear with us as we try to deal with this in the fairest way possible.
[LaRe] Wiggin: Just sit tight for a moment guys.
[coL] Sasquatch: i was also told the wrong time
can i play jim again please
Now let me take a minute here and say that while I agree with the players in this chat that the decision was unacceptable, threatening to forfeit does not really hurt the event in the long term. Sure the event organizers will take a bit of flack, but in my own opinion (and I only speak from my pov) it hurts the fans who cheer for you and it hurts the community as a whole. I understand that players in this industry, who have no collective bargaining rights without any centralized governing body to support them, might see this as an appropriate action to take as it really is one of the only powers that they do have. I am not trying to actively call anyone out by making this statement, but I just think that if we really want to bring more legitimacy to competitive eSports, the professional players and the event staff need to work together. Throwing your own chance at WCS Challenger, and potential advancement to Premier for next season is not worth it. When I arrived in the admin chat moments after the above conversation took place, I was surprised to notice that I was the only staff rep from any team in there. Again, I'm not trying to pass judgement, but I do want to state that I am a bit concerned that Ben was about to walk away from WCS for the season and there was no one in that chat, in his corner to fight the decisions being made.
So... it was at this point I unleashed probably the worst BM in my "professional" career. I say that with "s because in my opinion, I showed myself out quite badly today and I really regret using that kind of aggression against admins who were simply trying to resolve a problem that they had contributed to. My reasons for the aggression were 1) We were told the wrong date/time initially. 2) When the admin noted that he had given the wrong information, he made no attempt to contact the team staff. He simply left that message for Miya in hopes he would see it (in his sleep I guess). 3) This sudden attempt to resolve the issue by punishing innocent players was obviously a result of my complaint, yet I was never contacted. I never wanted Miya moved back up to the WB, I only wanted to file a complaint so that we might avoid these kinds of incidents in the future.
The situation as it stood at that time was that they wanted to cancel Demuslim vs Moosegills, take the WO away from Moosegills, render Sasquatch's loss to Miya in LB as a "casualty of war" with no resolve, and drag out the WB for all of the players involved. Well, I wasn't having it. I told them to leave Miya in the LB and let Moosegills vs Demuslim continue in the WB. Then, I went off to speak with the MLG Commissioner and MLG Adam. They of course thought I was crazy, and I don't blame them. They couldn't understand my reasoning and, from all of the reddit posts I've read since this incident happened, much of the community can't understand it either.
As a team owner, I see it as my job to take responsibility for the mistakes of my players, staff and myself. We might have been given the wrong information from an MLG official, but that does not excuse us entirely from any liability. Had I not been overly occupied with organizing SHOUTcraft America or dealing with recent family matters, I would have known that the qualifiers were only one day, and not two days. I would've been able to see from the bracket that the time Miya was given wasn't legitimate. Miya also has a responsibility to know his own match schedule days in advance and to prepare accordingly. If he had been focused on defeating his opponents, he would have seen the bracket which would have given him indication that the time he was given was incorrect.
I am very proud of what our team has been able to accomplish in less than a year. We are still new in my mind, and we have made mistakes and will surely make more. While many of you might see what I did as throwing one of my players under a bus, neither I, nor Miya see it as such. Seeing the admins try to wrong three players to right one was painful. Knowing what kind of pitchforks would lay in front of everyone involved in this matter, I did what I thought to be best for everyone. Sasquatch did not suffer elimination without cause, Moosegills kept his WO, Demuslim got to continue his series to win his spot for Challenger and (assuming most of the final slot matches would be cast on stream) the community would not be cheated by having players forfeit. It has appeared that there has been a seeker missile with Demuslim's name on it for the past month with regard to WCS, and even though I know he probably would not do the same if the tables were reversed, I like to think that I made the right call.
So what happens now? After being eliminated by Top, Miya will not be competing in WCS Challenger, but will instead devote his full attention to training for our upcoming GSTL matches. I will be addressing the MLG Online Team on Monday with suggestions on how they might improve communications with players and teams before, after and during events. Goodness knows if I had the time and support, I'd be breaking ground on some sort of coalition to improve relations between events and players/teams. Players like to complain a lot about teams and events just as events like to complain a lot about players and teams. Instead of continuing this fractured relationship, we are the ones who need to be making the moves to advance this scene. The community can only do so much on it's own. Without the players, there is no event. Without events, what we have right now will wither and eventually die. Make good choices, even if they aren't always the easy ones.