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Hello all,
I'm about to quit my current job working for an ISP as a field technician for telephone/internet/TV which I've been doing for about a year and a half and over this time I have accumulated a list of reasons I hate [bad] customers.
Allow me to inform you of my all-time reasons for hating my customers while doing this job. Initially I was going to make it the top 5 ways to not have the [colloquially referred to as] cable guy hate you but.... well I couldn't stop adding things to the list because they all seemed pertinent.
Listed in no particular order:
- RESTRAIN YOUR MOTHERFUCKING KIDS AND PETS
+ Show Spoiler +Holy shit. So many times I've had my customer answer their door and their dog jumps on me and won't get off and you just sit there and are like "Oh I hope you don't mind dogs." Well you know what? Yeah actually, I do have mild allergies to cat/dog fur and even if I didn't I don't enjoy being raped by your dog anyways. Sometimes I can call them beforehand and get them to put them away, but they often don't answer their phone/forget/don't care.
Also, kids. I've had toddlers literally just follow me around the whole time bugging me asking me to play and shit while I'm trying to get work done (piece rate work) and also had some jobs where the kids have literally sat there hitting me. Hey lady, do I need to verbally tell you that I don't enjoy being assaulted by your kids before you feel the need to do something?
Sometimes they restrain them, albeit temporarily, and then 10 minutes later the kid/dog is at it again. Or they'll be like "oh don't worry about him, he's friendly.' Bitch it doesn't matter, he's all up in my shit and I can't fucking work.
I've also been bitten by a dog twice (not very serious bites fortunately), so don't tell me to not worry because it's instinctive at this point.
- ANSWER YOUR MOTHERFUCKING PHONE
+ Show Spoiler +When you put in the god damn order they ask you to give us a contact number for a reason. Often enough, I'll have jobs/addresses that don't show up in my GPS (I use Google Maps) so I need to call for directions, to let you know I'm going to be late, ask if I can come early, ask for more information that wasn't given in the order, remind you of bullet point #1 above, or something else that is detrimental to helping get you in service.
So when I need to get a hold of you for one of the above reasons and you don't leave a contact number or answer your phone or call me back when I leave a message, don't get angry with me/us when YOU gave me nothing to work with. Shit happens, and when/if it does you can't expect us to magically create a telepathic conversation with you.
I will call customers multiple times on all contact numbers given in the order, leave voicemails, and they will call me back 4 hours later after their appointment window is past and say "Oh hey can you come back to do our install? We went to the store." No, fuck that, you missed your appointment that YOU booked for that time and now I'm at home done work for the day, not happening.
- BE RESPECTFUL WHEN CALLING ME, I HAVE A LIFE OUTSIDE WORK
+ Show Spoiler +When I do a job for a customer, I will leave them my business card so they can give me a call if they are having problems or something I did was wrong or anything within reason. I take my work cell home with me and charge it by my bed while sleeping (I'm often on-call for emergency jobs).
I've gotten calls late at night when I'm sleeping for stupid shit that can wait until the morning. Don't do that, I have a fucking life and when I'm off work I'm off work. Call within reasonable hours and if I don't answer the phone (I get days off like any regular person) leave a voicemail explaining what's up. Leave me info like your name, number, when I had a job for you and your address if possible along with the actual question because I get a million calls a day. Don't just say "dude, you installed my TV this week and it doesn't fucking work. call me back." Do you think that's the type of person I'm gonna call back? Show some respect.
I've also gotten calls from customers I had a year+ ago saying "Ummm... you installed my TV last January and I think the batteries for my remote died..." What the fuck? You think I'm a battery dispenser or some shit? Go to the fucking store and buy some more batteries then dumbass.
- KNOW SOME BASIC TERMINOLOGY
+ Show Spoiler +Me: Hey, do you know if there are any cable jacks/cable/coax lines upstairs anywhere? Customer: What's that? Me: You know... a cable/coax jack... that you would connect to from your TV with a coaxial/coax cable? Customer: I don't understand. WHAT THE FUCK. I CAN'T DUMB THAT DOWN. IT'S A CABLE JACK, ARE YOU STUPID? Exact same thing happens with a telephone jack. IT'S WHAT YOU PLUG YOUR TELEPHONE INTO, HOW ELSE CAN I DESCRIBE IT?? + Show Spoiler +Look, a two-in-one jack! It's fucking magical isn't it?? Also had countless jobs where I'm installing internet and I'm like "Okay, do you have any desktop computers or network printers or anything that needs to be wired directly to the modem/router? With an ethernet cable? Or just going to be using wireless? The modem's location depends on it." Customer: Uhh... nope. Me: Okay, I'll just put it in the main wiring panel in the closet then. Half an hour later...Customer: So why doesn't my computer's internet work? WHAT THE FUCK. YOU SAID YOU DON'T HAVE ANYTHING THAT NEEDS TO BE HARD WIRED. YOU HAVE A FUCKING DESKTOP UPSTAIRS BRO. WHAT DID YOU THINK I MEANT?
- DON'T PRETEND YOU KNOW SHIT THAT YOU DON'T
+ Show Spoiler +You know, unless you actually do and have worked for my computer before and have way more experience than me.
I had a job last week where there was a repair for a customer's internet. He had 2 routers. My ISP's standard modem/router 2-in-1 and his own router. The problem was that his router wouldn't work when plugged into our modem/router combo.
Didn't take long to figure out it was because there was an IP conflict/routing loop because both routers were using the same IP subnet. Customer owned equipment and these kind of setups aren't even supported by us, so I could have just marked the job as done and left, but it's an easy fix so I'll fix it.
The whole time I'm explaining to him what the problem is he is basically saying I'm wrong and insisting I replace the modem and shit like that. I tell him "how about I fix it the way doing what I think the solution is and if it doesn't work then I'll replace the modem." Of course it's working after I change the 2nd router's IP subnet. Dude, I went to school for this shit, you don't know half the terminology you're throwing around. Trust me.
I leave and get a call from him this week saying the problem is back and it's because he fucked around with it some more and changed settings. He's insisting it's a problem with the ISP.
Also have had repair jobs where it is obviously the customers TV/phone/computer. Customers computers being infected by malware is probably the most common. Then they say "Oh the internet is super slow." No dude, your computer is a massive pile of shit and stacked to the roof with malware. That's not the internet that's slow...
But they insist. Sigh...
- DON'T CHANGE YOUR MIND AT THE LAST SECOND AND EXPECT ME TO ACCOMMODATE YOU
+ Show Spoiler +Finally done big 3-4 hour install...
Customer: Actually you know... I think it would be better to have the TV over there and then the modem downstairs.
WHAT THE FUCK. NO. I'M NOT REDOING EVERYTHING BECAUSE YOU COULDN'T MAKE UP YOUR MIND.
or
People who have tried to cancel at the last second when I'm finishing up. I get paid by the job. If I don't finish the job or you cancel I don't get paid. I just spent the last 3 hours in your house working, you can't just fucking cancel and shaft me.
- DON'T MAKE ALLEGATIONS AGAINST ME THAT AREN'T TRUE
+ Show Spoiler +Some people try to scam the company to get cheaper bills or whatever. I don't care if you try this as long as you don't involve me.
People have called in claiming that I charged them for work I didn't do, or that I stole or broke something of theirs and they demand reimbursement. Don't you fucking dare pull that shit on me (assuming it's not true of course). That is my motherfucking career you are fucking with and when you pull that shit to save $100 on your next bill that's enough to get me in super deep shit if you guy you speak to on the phone believes your bullshit. There are very serious investigations that occur even over something like $100.
I've had jobs that weren't doable because the order they gave me for your install wasn't done right or isn't provisioned and all sorts of things. These orders need to be sent back to another department to be re-provisioned before I can come out to do the install. After having such a job, I've called the customer to let them know the bad news and that it'll be a couple more days before the install can be done and people have called in to the ISP claiming I told them all sorts of bullshit reasons for not doing the job instead of what I told them.
Don't say I didn't show up when I did. Don't say I told you something that I didn't. Don't tell them I did something that I didn't.
- MAKE SURE I HAVE ACCESS TO EVERYTHING I NEED
+ Show Spoiler +If I have an install for an apartment building/condo that has an electrical room containing the cable/telephone lines I very likely need to get in there. When you put in an order the ISP tells you this, and you are supposed to ensure that either a) there is a lockbox that my ISP has keys to which then contain a key to the necessaray room, or b) there is someone on site who can let me in. Talk to the building manager
Don't just pretend that they didn't tell you that and that it will go away. If I come to your place and need to get in there to get you in service and can't you're shit out of luck because I physically cannot get you in service, and you've now fucked me because now I can't complete the job and don't get paid for it. Good job, way to go man.
Also, people think it's a great idea to put 500lbs book cases in front of power/cable/telephone outlets and somehow expect me to get access to it. Then they look at me and go "Hmmm.... yeah." So what the fuck do you expect me to do? I'm not breaking my back to do something you should have taken care of and are responsible for. You want service? Get me access to that shit. I'm not MacGyver dude.
- DON'T ASK ME TO WORK FOR FREE
+ Show Spoiler +Some of the work I do on a job ends up being billable. If I have to do something that is going to be billable I will let you know and get your permission.
Don't ask me to work for free though. Billable work is billable because it is something done outside of the included scope of work for the job. That means it's extra work for me to do, and thus takes me longer, which I need to get paid for.
I've had easily a dozen people say "Oh come on, it's not that long. It'll only take half an hour." Yeah? Add up all the times I'm expected to do half an hour of free work and there's multiple hours of work missing on my paycheck I don't get reimbursed for. Don't ask me to work for free. If it's a 5 minute thing I'll just do it because that doesn't even meet the minimum requirements for billing someone, but if I told you it's going to be billable it is, don't fucking beg me. Fuck you, you don't work for free, why should I?
Sometimes it's just people asking me to help with misc computer stuff and shit like that. I've also seen customers at the gym or grocery store before who ask me if I can help them with something. Again, I have a fucking life outside of work and am not planning on working for free just because you happened to remember my face from an install 6 months ago.
- CLEAN YOUR GOD DAMN PLACE
+ Show Spoiler +A lot of my job includes going under desks/tables/crawlspaces/attics/stuff like that. Some people are fucking gross. I'm not a massive neat-freak, but when I can't see where I'm fucking walking and it smells like shit in your house I'm not planning on staying long.
Clean up your shit. Sometimes literally. I have to work outside your house as well, and when your grass hasn't been cut in 4 years and there's 4 dogs shitting all over the back yard it's just despicable. I'm not doing my best work on a job where I have to cover my mouth and plug my nose because I'm getting the hell out of there as fast as I can. Have some fucking decency and take pride in your place. It doesn't need to be spotless, but give me a break.
Last week I asked to use a customers washroom as I was at his house half the day for a massive install and there's just a massive shit sitting in the toilet drowning in piss and toilet paper. Smells fucking great in here, you know? Thanks for the warm welcome buddy.
Honestly, I'm sure there are more I can think of given the time, but there were 10 easy ones to think of off the top of my head. And of course, I'm not saying all customers do even one of these things. Many are great, but it's pretty frequent to find offenders of at least one of these.
If you want your cable guy to do a good job make sure he doesn't want to kill you by the time he's ready to leave.
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Some of these are really funny. However, number 4 especially, I never understand about people. I'm a wireless network admin so I know alllll about these impossible discussions (I actually think it's a skill), but to get upset because someone who doesn't know specific information about your profession, the one where they called because they needed your help, is just weird to me.
I could talk way over your head using terminology I use all day and find elementary, but to get angry that you don't know it is silly. It's your area of expertise!
You have a really hard job though. Professions like yours can be incredibly difficult. I respect anyone that does it.
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Yo Grobyc, I don't care what you think, you leave after you're done.
Fuck yeah.
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On January 22 2014 09:37 danl9rm wrote: Some of these are really funny. However, number 4 especially, I never understand about people. I'm a wireless network admin so I know alllll about these impossible discussions (I actually think it's a skill), but to get upset because someone who doesn't know specific information about your profession, the one where they called because they needed your help, is just weird to me.
I could talk way over your head using terminology I use all day and find elementary, but to get angry that you don't know it is silly. It's your area of expertise!
You have a really hard job though. Professions like yours can be incredibly difficult. I respect anyone that does it. Heh. I've never really told a customer any of the above stuff as you can imagine, I can smile and nod. But mentally it's what I say to myself and rant about with other techs. It's just food for thought for anyone reading really.
But I mean not knowing what a telephone jack is or a computer that needs to be hard wired... Feels like that would be equivalent to someone not knowing what... uhhh, I dunno, a doorknob is lol.
On January 22 2014 09:38 Djzapz wrote: Yo Grobyc, I don't care what you think, you leave after you're done.
Fuck yeah.
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<3
We're with Videotron here and most people who come do jobs around here are complete morons. The previous guy was just looking at his manual and calling his boss every time he was doing something, until his colleague came to help him. The last guy was this weird socially awkward 300 lbs dude who just yelled at people who were right next to him. He knew his shit at least, but he was very tactless. Here's some context: the basement of the house where I live is a dental lab. It has this plastic smell that kind of radiates a little into the rest of the house. Some people don't smell it, others think it's horrible. When he was leaving, he just nonchalantly told me that when he got to the lab (where the circuit breakers are) he "nearly vomited" because of the smell. He then proceeded to tell me about this woman with a lot of cats and cat poop everywhere, until I thanked him and lied about having an appointment.
We've had a few good ones... Not very many. Maybe the annoying toddlers ruined them. Keep your mental health in check Grobyc.
Edit: As for your inability to get paid because the customer made a mistake, how is it legal for your employer to have you working for free? X_x that's fucked up and hardly the customer's fault. People are stupid, but that doesn't mean you should be working for free...
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I always try to be the most accommodating people who come to my house to fix/install shit because I always assume that the person does not want to be there/would like to just to the job and leave ASAP. I'm cool with this, because the faster and easier you do the job, the faster I can go back to whatever I was doing.
So I "understand" how you feel. Wish you the best OP
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On January 22 2014 09:51 Djzapz wrote: <3
We're with Videotron here and most people who come do jobs around here are complete morons. The previous guy was just looking at his manual and calling his boss every time he was doing something, until his colleague came to help him. The last guy was this weird socially awkward 300 lbs dude who just yelled at people who were right next to him. He knew his shit at least, but he was very tactless. Here's some context: the basement of the house where I live is a dental lab. It has this plastic smell that kind of radiates a little into the rest of the house. Some people don't smell it, others think it's horrible. When he was leaving, he just nonchalantly told me that when he got to the lab (where the circuit breakers are) he "nearly vomited" because of the smell. He then proceeded to tell me about this woman with a lot of cats and cat poop everywhere, until I thanked him and lied about having an appointment.
We've had a few good ones... Not very many. Maybe the annoying toddlers ruined them. Keep your mental health in check Grobyc.
Edit: As for your inability to get paid because the customer made a mistake, how is it legal for your employer to have you working for free? X_x that's fucked up and hardly the customer's fault. People are stupid, but that doesn't mean you should be working for free... It's not literally for free when I get incomplete jobs, but since it's so small I pretty much consider it free. And yeah, some techs can be pretty bad. I know because I've had to go back to jobs other techs had to redo their work and the like. If he's a good enough guy then all of the above should be applicable though
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oh man XD these seem super frustrating to deal with on a regular basis. The pet one seems really really annoying, like what if you had a much stronger allergy to pets...some people dont care to lock them up after u've told them, thats just retarded.
Hope everything goes well for you :D plus i find it very satisfying that ur working with IT/computer stuff given ur name ^_^
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Yeah, one of the primary reasons for me quitting is because the job is very stressful in general, and these definitely attribute to that. I'm going to be looking for something with a more consistent pay scale and less stress basically. Hopefully I don't have to move [too far] :/
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good thing youre quitting that job, you obviously dont have the right attitude to work that closely with human customers. Where i come from, we have a saying "the customer is king". If there were 10 fricking babies jumping on your face while you try to repair that line, all you SHOULD be asking is: could you please add 10 more babies?
Sorry but your frustration tolerance seems to be extremely low.
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On January 22 2014 10:34 Maxhster wrote: good thing youre quitting that job, you obviously dont have the right attitude to work that closely with human customers. Where i come from, we have a saying "the customer is king". If there were 10 fricking babies jumping on your face while you try to repair that line, all you SHOULD be asking is: could you please add 10 more babies?
Sorry but your frustration tolerance seems to be extremely low. No such people exist. The only time multiple babies jump at my face is when I get too close to the frying pan. GG
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Best story ever about cable guy:
I was at my brothers with my computer (I always take mine when I go to his house because all his are trash). Well he's going to change back ISPs (to Charter) because his roommate that just moved out had to have this one ISP (I don't even know the name of it) and I'm going to be the only one there when the guy shows up. So my brother goes out of his way to make it simple for the guy by setting it all up so he only needs to hook the line back up to the pole, then come in with the modem they provide and hook it up to my brothers router and then provision and that's it. Max 15 minute job.
Well he gave us a used modem with a broken Ethernet port and when I told him about it he said there is nothing he can do about it and then he marked the job as still open then left. Like seriously? You have a truck full of them...Why the fuck couldn't you just grab a working one?
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On January 22 2014 10:34 Maxhster wrote: good thing youre quitting that job, you obviously dont have the right attitude to work that closely with human customers. Where i come from, we have a saying "the customer is king". If there were 10 fricking babies jumping on your face while you try to repair that line, all you SHOULD be asking is: could you please add 10 more babies?
Sorry but your frustration tolerance seems to be extremely low.
"The customer is always right" is such a bunch of bullshit and everybody who as ever worked with the public knows it. It's just an excuse for lazy dicks to act like lazy dicks to people that are just trying to get their work done. The customer is the one that should be busting his/her ass, not the other way around. If you dont want to treat people properly then install your own shit and make your own burger and fries combo at home IMO.
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This was an awesome read. I can feel your anger haha... I try my best to accommodate anyone who's doing me a service, especially when it's related to something I can't do on my own (e.g., your job). It's amazing how so many people go out of their way to make problems for someone willing to help them... as if you're their slave for the next x hours, and they're allowed to take you for granted -_____-'
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The comments are amazing ^^
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On January 22 2014 10:34 Maxhster wrote: good thing youre quitting that job, you obviously dont have the right attitude to work that closely with human customers. Where i come from, we have a saying "the customer is king". If there were 10 fricking babies jumping on your face while you try to repair that line, all you SHOULD be asking is: could you please add 10 more babies?
Sorry but your frustration tolerance seems to be extremely low. I guess it is good then, because the only way I could see anyone have the kind of attitude that you describe and not go home and blow their brains out is if I were hopped op on hell of a lot of drugs. A looooooooooot of drugs.
If it was a high paying (really high paying salary job) it might be tolerable, but not the way it is right now imo.
If I have a low tolerance... that's alright, but I would consider any normal person to have a similar tolerance after doing the job for 6+ months. To me, it's comparable to the saying of how everyone should wait tables at least once in their life.
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Yo these are hilarious yo. Some of the stuff really reminds me of my work in the emergency department.
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Anyone who says the customer is always right has clearly never worked with customers before.
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Even though the generally angry tone is a little offsetting, I strongly agree with most of the points. Sometimes, customers forget that they aren't dealing with robots.
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Write more!!
This really put some personality behind the name "Grobyc". Now I feel like meeting you in real life and playing some Brood War. Or just eating and drinking and talking.
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On January 22 2014 13:49 vOdToasT wrote: Write more!!
This really put some personality behind the name "Grobyc". Now I feel like meeting you in real life and playing some Brood War. Or just eating and drinking and talking. Sounds like you're asking him out on a date. Not that there's anything wrong with that.
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On January 22 2014 14:40 Nibbler89 wrote:Show nested quote +On January 22 2014 13:49 vOdToasT wrote: Write more!!
This really put some personality behind the name "Grobyc". Now I feel like meeting you in real life and playing some Brood War. Or just eating and drinking and talking. Sounds like you're asking him out on a date. Not that there's anything wrong with that.
I don't want to have sex with him, but hell yeah, I'd go on a date with him
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You'll want the D after the first date. But I require 2 dates before you get a chance with that.
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On January 22 2014 15:01 Grobyc wrote: You'll want the D after the first date. But I require 2 dates before you get a chance with that.
So confident
+ Show Spoiler +That I won't make you break your own rule
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TLADT24917 Posts
Great list OP. Really shows your frustration. People asking for free stuff, not answering phones and being accommodating is ridiculous imo. Usually when someone comes to my place, more times than not, my parents end up giving them some cookies or juice after the job is done. I think it goes a long way to show them that their work is appreciated and they leave in a pretty happy state, not to mention refreshed lol. The whole "customer is right" is also pretty off. While customers can be right in some cases, in others cases, they are dead wrong. I think part of it is how advertised it is or rather how it seems to be engrained in the culture itself. Not sure you can do much to change it though.
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On January 22 2014 15:21 BigFan wrote: Usually when someone comes to my place, more times than not, my parents end up giving them some cookies or juice after the job is done.
That's very good. I would appreciate it if I was sent there.
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Yeah it's really a nice sentiment when you're even offered a glass of water or anything like that. On rare occasions I've had a pack of beer shoved at me or other treats. Some people are really really good
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Sort of annoyed by 4, but maybe I'm reading too much into it. However, I work as a software developer, I work with computers and technical stuff all the time, but I would have had no idea what the crap a coax cable is. Obviously, if someone asks "where is the jack where you connect your modem/TV", I can show it. But if someone asks "do you have a coax jack?" I would ask wtf they meant and would be quite offended if I was considered stupid for it. I mean, it's your job to know this shit, you would be out of a job if everyone already knew it.
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Most of these are perfectly reasonable and i am sad you have to go through this (although so happy you posted this, hillarious)
but #4. I have a hobby in computers/electronics, ive built, fucked with and played with all sorts of networking / hardware / software in the last 10 years. Im not a professional by any means but i know a damn sight more then the average peon. I STILL didnt know what a Coax cable was, couldn't name it after seeing the picture either so it isn't called something else here. I do know what it is after seeing it, perhaps carry around one of the ports to show people lol.
That ones being a little over the top.
I remember when i had my internet installed a couple years ago, i was out at uni so i wrote this dude a letter explaining everything he might need and apologised that my PC was positioned on the floor lmao. Not sure if my mother let the dogs harrass him but i did at least vacuum/tidy before i left in the morning. (I mean, my mother has always got rid of the animals when people come to do work anyway, also offers them tea. Always tea / coffee XD)
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United Kingdom35817 Posts
Read the last line of your post Omni and thought "must be British". Yep.
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Awesome blog!
A few years ago I had a phone line installed. 3 times I'd booked time off work for premade appointments to come and install it and they didn't turn up. I phoned and raged a bit as 3 times imo is just not good enough and said today or I want the £125 back. Half an hour later a guy turns up with the worst attitude ever. Turns up telling how this is a joke he was on his way home and shouldn't have to deal with this shit. That's fair enough, no one like being held at work because of someone elses mistake but then proceeds to hand me the biggest drill I've ever seen (and I'm really small) and tells me I need to drill a hole in that wall O.o I decline and he starts kicking off saying he needs to get this shit done, he has plans and in the end just totally botched it. Had to call the company and get someone to come fix the mess he made.
I have worked dealing with the public before and vowed never again due to customers being dicks just because they think they have the right so I always try to keep that in mind when dealing with people at work as I know how it feels, on the flip side, Do your job,! You sound like a professional person and should not have to deal with customers being dicks or some of the less than desirable scenarios you mention
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Thanks. I've had to call the cops on a customer once who verbally attacking me, lied to my company about my work, and stole my tools and refused to let me back in to his house to get them back. So I showed up with a cop and he went in there and retrieved them for me
On January 22 2014 17:41 Tobberoth wrote: Sort of annoyed by 4, but maybe I'm reading too much into it. However, I work as a software developer, I work with computers and technical stuff all the time, but I would have had no idea what the crap a coax cable is. Obviously, if someone asks "where is the jack where you connect your modem/TV", I can show it. But if someone asks "do you have a coax jack?" I would ask wtf they meant and would be quite offended if I was considered stupid for it. I mean, it's your job to know this shit, you would be out of a job if everyone already knew it. Then #4 doesn't apply to you . I wouldn't be out of a job if everyone knew what a cable jack looked like. There's a million other parts to the install then simply plugging in a cable to the jack lol. I make sure I describe it in every sense I can before I consider someone not so smart.
On January 22 2014 19:14 Omnishroud wrote: Most of these are perfectly reasonable and i am sad you have to go through this (although so happy you posted this, hillarious)
but #4. I have a hobby in computers/electronics, ive built, fucked with and played with all sorts of networking / hardware / software in the last 10 years. Im not a professional by any means but i know a damn sight more then the average peon. I STILL didnt know what a Coax cable was, couldn't name it after seeing the picture either so it isn't called something else here. I do know what it is after seeing it, perhaps carry around one of the ports to show people lol.
That ones being a little over the top.
I remember when i had my internet installed a couple years ago, i was out at uni so i wrote this dude a letter explaining everything he might need and apologised that my PC was positioned on the floor lmao. Not sure if my mother let the dogs harrass him but i did at least vacuum/tidy before i left in the morning. (I mean, my mother has always got rid of the animals when people come to do work anyway, also offers them tea. Always tea / coffee XD) I suppose #4 is the most forgiving one out of the 10 since I wouldn't literally hate you for not knowing it, it just makes our job much easier if you can help us navigate your house so I included it anyway.
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gotcha bro.
worst thing is working for those companies is shit. Got some call center background and the technician would always end up having eaten the kittens or set the house ablaze...
sometimes youd call dispatch to see what happened and you figured the poor guy was scheduled like 15 jobs in his day... + dealing with ppl in their natural habitat can make you lose faith in humanity
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I usually try to accomodate all these points when the cable guy comes. getting internet set up smoothly is pretty essential to me. I even clean up the day before. Not that its THAT messy before, but I see visitors as a nice little bonus motivation to clean up the entire flat. However, the customer is not always to blame if something goes wrong. Last time the cable guy showed up I almost couldnt get Internet because he couldnt physically get to the main cable room of the house. I even called my renter like a week before the appointment and he told me the cable box is in the first cellar room. Unfortunately that cable box apparantely was not the one the cable guy needed to get access too... I ended up getting Internet still, but the cable guy went out of his way to switch on the connection at some central box for the entire street.
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Love reading things like this. Great blog!
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I would write a "10 ways to NOT have the teacher guy hate you" but I think most people have a fairly good grasp of this.
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I buy the cable guy pizza every time even if they take it away most of the time it helps keeps them calm and happy when they answer my retard questions
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Thankfully these things don't apply to me except maybe #10, my PC area can be pretty dirty from all the wires and dust. Still hate AT&T though for billing me for work done outside the house.
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I'm so sorry dude, better luck with your next job ><
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On January 23 2014 01:28 diehilde wrote: I usually try to accomodate all these points when the cable guy comes. getting internet set up smoothly is pretty essential to me. I even clean up the day before. Not that its THAT messy before, but I see visitors as a nice little bonus motivation to clean up the entire flat. However, the customer is not always to blame if something goes wrong. Last time the cable guy showed up I almost couldnt get Internet because he couldnt physically get to the main cable room of the house. I even called my renter like a week before the appointment and he told me the cable box is in the first cellar room. Unfortunately that cable box apparantely was not the one the cable guy needed to get access too... I ended up getting Internet still, but the cable guy went out of his way to switch on the connection at some central box for the entire street. Yeah it's definitely not always possible to anticipate what exactly we need to get in to. Sometimes there are splices/splitters behind the jacks themselves which could be in the upstairs suite of a building that you rent the downstairs of. We understand those of course because there's no way for you to really know.
On January 23 2014 03:42 peidongyang wrote: I buy the cable guy pizza every time even if they take it away most of the time it helps keeps them calm and happy when they answer my retard questions Actually the first time someone gave me a pack of beer he also ordered me a pizza when he was ordering their dinner since I was there half the day. It was really cool and I feel like it was unnecessary but he kept on insisting I couldn't say no
On January 23 2014 03:47 Jindo wrote: Thankfully these things don't apply to me except maybe #10, my PC area can be pretty dirty from all the wires and dust. Still hate AT&T though for billing me for work done outside the house. There's always an extent to it of course. I always expect some dust, but there have been places where it looks like their desk was sitting there for 40 years in the kitchen and food had fallen behind it and mega sized dust bunnies. Those are the noteworthy types. Other than that, I've also had a couple jobs where I could literally not see the floor and there was just a giant rug in their basement that crunched from stuff underneath it when walking on it. It's like "uhhhh.... dude? Am I breaking something here? The whole floor is a pawn shop..."
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Not quite sure how to feel about that, though I get the rant. I had the pleasure to work with customers before and I know the feeling you described. My biggest problem is, that I have no idea who I should yell at, because sometime shit just doesn't work. Usually, there are little to no problems with craftsmen. However, especially cable companies seem to be incapable of setting up dates and then keep them. In literally all cases so far the "estimated time frame" for the guy to show up was something like 6 am - 15 pm on day x or day y. The fuck. Who makes such a planning? I really dont know where to complain, the person to answer my customer call just redirects and phones back later, the guy who comes to fix my stuff obviously doesn't set appointments either. Best part is, if I wasn't still a student, I'd need two days off to maybe let someone in to do a 20 minute job (max).
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at least you can come home and play sc2 wif me
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why would a cyborg get upset about someone being rude
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On January 25 2014 04:58 QuanticHawk wrote: why would a cyborg get upset about someone being rude i think ai is a thing now right?
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Once my ISP blocked a lot of ports and I tried to explain that to the cable guy...who was a complete moron who was only able to plug the jack into the modem for the old ladies. He had absolutely no idea of what I was talking about when I was telling him my computer could not be reached from the outside on specific ports. Probably didn't even know what a port was. Took a few weeks and dozens for of phone calls to the support trying to get the issue escalated, then I just switched ISP. Really hard not to be rude in those cases. I wish we had more cable guys like you Grobyc.
And yeah agree with lot of your points, have you really had parents watching their kid hit you and just not say anything? rofl
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Only twice lol. One was going all out hitting me with his toy truck though. That one I kicked and he fell over then ran away sad
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TLADT24917 Posts
On February 06 2014 12:23 Grobyc wrote:Only twice lol. One was going all out hitting me with his toy truck though. That one I kicked and he fell over then ran away sad so evil lol. Should've been a true Canadian and let him keep hitting you with the truck. I mean, how bad can it be?
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Grobyc, your a complete moron. So basically your saying that your customers should pay to invite you over, so they can offer you a drink, you can sit on your lazy ass, as they hook up there own cable, while you Bill them for it. Would you like a foot rub to? You expect people to know how to install their own equipment and then call them idiots for not knowing. Maybe they are busy working a real job, because they made choices in life that didn't lead them down a road to being a pissed off cable repair man. So when they have to wait around for your dumb, lazy, smelling, retardid ass, they're probably not going to be all to friendly. Sounds like you basically just suck at life. I'm sure you'll take that attitude to the next job you try to work too. Luckily, I don't expect that much from a guy "technician". About as much as a sandwich "artist" at subway.
User was warned for this post
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hahahahaha what a bump...
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On June 20 2015 21:04 Tech1218 wrote: Grobyc, your a complete moron.
retardid Dude pls
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in honor of mc:
On June 20 2015 23:04 Djzapz wrote:bitch pls
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I don't even know where to begin addressing that bump. He's left me awful confused, that's for sure. I do feel kind of special knowing that someone created a brand new account just to provide their thoughts on my intelligence levels in an old blog though.
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grobyc i think ur cool and funny and smart not retardid
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On June 26 2015 04:15 catplanetcatplanet wrote: grobyc i think ur cool and funny and smart not retardid we all know you're Tech1218
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On June 26 2015 06:20 Endymion wrote:Show nested quote +On June 26 2015 04:15 catplanetcatplanet wrote: grobyc i think ur cool and funny and smart not retardid we all know you're Tech1218 i would never break The Rules and make an alt account
it just isn't becoming of a member of society in good standing like catplanetcatplanet
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On June 26 2015 04:15 catplanetcatplanet wrote: grobyc i think ur cool and funny and smart not retardid Thanks yo
I hardly post on or even browse TL much nowadays actually. Kind of surprised I even noticed this bump.
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