Anybody else have any advice??
Unable to download an authentication module
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billyX333
United States1360 Posts
Anybody else have any advice?? | ||
Avekatten
Denmark24 Posts
Happened while i was playing my internet goes down and i restart it and get DCed from BN and now i get the error every time i try to use that username to log in with. | ||
tarath
United States377 Posts
On October 03 2010 05:06 Avekatten wrote: Lol... Just happened to me cant log in now xD Same problem here:/ | ||
Plankt0n
4 Posts
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Iguana_tron
1 Post
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Carpenter
126 Posts
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Plankt0n
4 Posts
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roddds
Brazil3 Posts
Edit: It also works if you add C:\Documents and Settings\All Users\Application Data\Blizzard Entertainment\ to the exclusions at Real-time Shields > File System Shield > Expert Settings > Exclusions. | ||
Phogl
1 Post
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xPandaPanda
3 Posts
In conclusion, this problem is due to the virus program blocking something thinking it was a potential threat, which is overall odd, because the game has not update itself and was working this morning (EST). ahh... had i not been typing to much, i would have beat him -.- still odd why it was working then, but not now. | ||
Plankt0n
4 Posts
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roddds
Brazil3 Posts
On October 03 2010 05:40 Phogl wrote: damn roddds was seconds faster :-) but even putting the directorys into the "do not check" section of avast didnt solve it, you need to disable it whole Check my edit Phogl :D | ||
Plankt0n
4 Posts
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ci_esteban
United States217 Posts
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e4e5nf3
Canada599 Posts
Now the question is... is this a permanent thing? I don't want to have to keep turning it off then on again when I'm done with sc2. | ||
xPandaPanda
3 Posts
On October 03 2010 05:38 roddds wrote: The cause is Avast! antivirus, it's giving a false positive. Disable it and you'll be able to login just fine. Edit: It also works if you add C:\Documents and Settings\All Users\Application Data\Blizzard Entertainment\ to the exclusions at Real-time Shields > File System Shield > Expert Settings > Exclusions. | ||
Castaface
Finland34 Posts
Using windows 7. | ||
xPandaPanda
3 Posts
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shem
United States7 Posts
C:\Documents and Settings\All Users\Blizzard Entertainment\* also try C:\ProgramData\Blizzard Entertainment\* if that doesn't work | ||
tarath
United States377 Posts
On October 03 2010 06:13 shem wrote: for me it ended up being: C:\Documents and Settings\All Users\Blizzard Entertainment\* also try C:\ProgramData\Blizzard Entertainment\* if that doesn't work Adding the 2nd exclusion did the trick for me. Thanks, you rock! | ||
b4SiC
United States11 Posts
On October 03 2010 06:01 Castaface wrote: Exclusions thing didn't work for me at least. :S Using windows 7. Try "Program Data" the Blizzard File is in there instead of "Documents and Settings" worked for me I also have windows 7. | ||
AirbladeOrange
United States2566 Posts
On October 03 2010 05:41 xPandaPanda wrote: I had that problem too, but i also know a solution. my virus blocking program thing (avast in my case) detected an anomaly when i got to the log in screen and decided to block + delete it (it was a Trojan i think). This was unusual because Starcraft 2 did not update something (maybe virus attacking server?). I decided to disable Avast and i was able to log and and make a test game + see if other people were on, which there was (maybe using something other than avast). In conclusion, this problem is due to the virus program blocking something thinking it was a potential threat, which is overall odd, because the game has not update itself and was working this morning (EST). ahh... had i not been typing to much, i would have beat him -.- still odd why it was working then, but not now. This happened to me too. Avast said there was a virus so I moved it to the chest. It was in the Blizzard something or other folder. Now the module error message comes up. | ||
Castaface
Finland34 Posts
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junny
United States174 Posts
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Pancia
United States17 Posts
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NWStrike
Australia4 Posts
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Pancia
United States17 Posts
Thanks. PS Also the problem seems to be that avast detects something benign as a virus, I'm thinking thats avast's fault, but I very well could be wrong. | ||
ShrikeG
Canada75 Posts
On October 03 2010 06:13 shem wrote: for me it ended up being: C:\Documents and Settings\All Users\Blizzard Entertainment\* also try C:\ProgramData\Blizzard Entertainment\* if that doesn't work Thank you very much, that worked perfectly. The problem is indeed Avast blocking it. | ||
Lamaron
1 Post
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Sentient66
United States651 Posts
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mizU
United States12125 Posts
an eu.battle.net is different from us.battle.net. | ||
GGruss
Sweden121 Posts
I spoke to a blizzard support person just recently, and she was able to help me. The problem was that before I even get to the login-screen I got the error message "Unable to download authentication module. Please try again later." According to blizzard, this means that the battle.net cache has been corrupted (I believe that in my case this happened during a windows 7 update that ran this morning). The solution was simply to locate the cache folder (for me it was c:\programdata\blizzard entertainment\battle.net\cache) and rename it to for example cache.temp. Sc2 will then download the cache again, which fixed the error for me. And thank you blizzard for speedy and competent support, I've never had reason to call you before, but this was a delight. | ||
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