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United States127 Posts
Hi all, I have a bit of an odd situation here and one that is extremely frustrating. I'll start with some specs.
Nothing was overclocked as I never made self take the time to do it. CPU: Core i5 2500k Mobo: Asus P8P67 deluxe RAM: 12 GB G.Skill (unsure of model sorry) PSU: Corsair HX 620w Video Card: MSI N480GTX M2D15 Replacement card: Asus EAH4850
About 8 hours ago my computers display shut itself off and the sound got stuck to make that annoying grating sound that tells you everything has gone horribly wrong. At this time I had the GTX 480 in the PC and it had been working fine (so to speak, nothing video related) for at least a year. Since then I have not been able to successfully boot into windows without getting a 0x00000116 stop error (indicating that the display driver has stopped working and could not be restarted). At first I could get to the login screen, log in and open maybe Firefox before it gave the error but the more I tried to fix it (no actual actions taken yet, more trying to figure out wtf was going on) the worse it got until it was BSODing before it even got to the login screen.
After 4 hours and 5-6 different driver changes later (to no effect whatsoever) I had discovered a few things worth noting. - As long as there was no driver installed or loaded (in safe mode or loading normally with no driver installed) the card worked seemingly fine. There was no distortion or anything out of the ordinary. - After 5 or 6 driver changes including 311.xx, 318.xx, and 320.xx, and 326.xx and various methods of uninstalling including driver sweeper, driver fusion, and manually deleting left over files, there was no noticeable change in behavior. - The card did not seem extraordinarily hot, but being unable to load windows properly outside of safe mode GPU-Z could not hook to give me actual temps. Blowing a fan into the open case to try to reduce temps had no effect.
After this I gave up and decided my card had simply gave out. I decided to pull it out and put my old card in. This card was an older Asus HD4850. After doing another full driver sweep and getting the 13.1 ATI drivers installed the card has worked for the last few hours. I have just gotten a 0x00000116 stop error with the new card. This is highly confusing to me as its a completely different card with ATI drivers opposed to the NVIDIA I had been using before. I have since booted into windows again normally, but I fear its only a matter of time before I start getting constant BSODs again.
At this point the only thing I can think of is to completely wipe and reinstall windows, and if that's what its going to take so be it, but I'd like some more opinions.
A list of things I was doing when the original error occurred: - DeSmuME 0.9.8 running in the background using openGL - At least 2 twitch streams open in Firefox, one at 480p, the other at 720p - OBS open and previewing the feed from my PS3 via BMI Pro, I had the advanced option check to disable encoding while previewing - Skype open but not on a call
Everything had been running fine for several hours beforehand except OBS (which I had just opened and updated to the newest version). the freeze happened after running OBS on preview for about 5-10 minutes.
However, for the first error with the new card: - 1 stream open in Firefox at 480p - Skype open but not on a call
I had been laying down and I got up and noticed the stream was green, indicating the display driver had crashed and successfully recovered. As soon as I tried to refresh the stream I got the stop error.
One other random thing to note is that there was a weird power outage 2 nights ago, half our outlets went out but the rest worked fine, power company confirmed there was a problem and had it fixed in a few hours. Old Hd4850 was not plugged into anything at this time though.
If anyone has any clue about what could possibly be going wrong, or if you need anymore info any help would be greatly appreciated because at this point I'm all out of ideas. Sorry if the post is wordy or seems to be scattered, its 4:40 am and I just want to know what could be causing this.
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If it is always the 116 bsod then afaik your only options are try the cards in another computer, that way you know its definitely a card fault, or if you can't do that then formatting would be the last ditch shot to eliminate any weird driver issue.
The problems with your 480 sound a lot like the last card I sent for rma, but doesn't look like you are within warranty.
Good luck.
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I think it's a Windows error. Did you overclock the CPU?
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United States127 Posts
As it says in the post, I never forced myself to sit down and overclock anything, so it wasn't. Also the setup had been stable for over a year. There were definitely no hardware changes recently and as to software we are just talking regular NVIDIA updates and windows updates.
I had another error before I finally fell asleep last night, same circumstances are the first one with the HD4850, but this time it was 0x119 error rather than 0x116.
This error has been very confusing. The more I read about the more I want to think that its a faulty video card, but the fact that its happening with 2 different cards, especially when one is ATI and one its NVIDIA is very confusing. Unless both cards are faulty, which would be just my luck. The HD4850 is pretty old now, but it hasn't been in use in a while.
Unless anyone has some more insight, at this point I'm probably gonna try a system restore and if that doesn't work I guess I'll go for the windows reinstall. It's been long enough that a windows reinstall wouldn't hurt, lots of old games and other random programs just taking up space.
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could you please state the driver version that you were using when this happened???? i also had the same problem a few months ago. i had a gtx 460 and 320.18 drivers. i had the exact same bsod error saying that "Attempt to reset the display driver and recover from timeout failed". in my case, the drivers actually destroyed my card. i could not run the pc properly except by removing the drivers or running in safe mode. and i tested with another card as well. in my case it was a gtx 660 and the pc started working fine without any hiccups. so i guess you're probably in the same boat as i was...
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United States127 Posts
I was using the newer 320.49, but I was using 320.18 until that was released. I have heard of people having issues with the 320 drivers, but I hadn't noticed anything before this and that still doesn't explain why my second ATI card is experiencing similar (if less frequent) issues.
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the reason that the second card is experiencing issues is probably because the drivers are conflicting with each other. try to completely remove the nvidia drivers including registry files and everything and then re install your amd drivers to see if you have better luck...
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United States127 Posts
I did that several times when switching between the NVIDIA driver versions, and again when installing the old card. I manually went through and deleted all registry keys and all NVIDIA folders including those in hidden folders and such as described here.
At this point I think I'm going to go ahead with the system restore and/or windows reinstall. It's a last ditch effort that I'm not entirely confident in, but I feel like a clean slate wouldn't be a bad thing right now either way.
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good luck to you, i hope it works out.
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United States127 Posts
So, after a complete reinstall of windows with the 480 in the PC, it successfully booted and windows automatically installed the 311 drivers while I was installing chipset drivers. On a reboot it loaded fine and I noticed the drivers were installed. At this point I decided that if its working I'm going to leave it as is. About an hour and many reboots later for motherboard drivers, on the last reboot for installing the last motherboard related thing (a BIOS update) it 0x116 BSOD'd before the login screen again. Now it will only work in safe mode again. I don't understand why it worked absolutely fine for an hour and then randomly decided to not work at all. Nothing was installed except for chipset, LAN, SATA, USB 3.0, Realtek audio, and the built in bluetooth drivers.
Another thing I noticed/remembered is that before the windows reinstall, I once got an error screen on boot saying my overclock failed (which didn't make sense since I haven't tried to overclock or even touched the bios in forever). I hit F1 to reset and it booted fine. After the new windows install it happened once again (before the bios update) and again hitting F1 caused it to reset and boot up fine. I have gone into the bios and used the reset to optimized defaults option just to be sure, but to me this implies a possible power issue.
If I knew for sure that a new video card would fix it I'd order one right now, but the problem seems to keep pointing to other things and I'm not sure the video card is even the issue at this point. Any insight would be appreciated.
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Try again with the 4850.
Some weird things are happening but it still seems likely it is the gpu, the bsod always being 0x116/9. If something else was broken you should see more diverse bsod.
If the 4850 works fine then problem solved, if it doesn't then I really don't know where to go from there.
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If files got corrupted because of CPU/mobo/RAM not running stable, you can run a check of all Windows files at an Administrator command prompt with this command:
sfc /scannow
You write the 0x116 BSOD was because of the graphics driver stopping and failing to restart. Is this just something you assumed or did you see the driver being mentioned? If you didn't actually check, there's a program "BlueScreenView" that can open the memory dump files created when the crash occurred and show which driver was running at the point of the crash.
BlueScreenView website: http://www.nirsoft.net/utils/blue_screen_view.html
After you find out the file name of the driver, you can google what it is. The dump files are in the folder "C:\Windows\Minidump".
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United States127 Posts
I currently have the 4850 in again, its working so far, but the 4850 only crashed sporadically before so I'll see how it goes. Once everything is working properly I'll try to leave a stream running for a few hours and see if it causes the same issues. The problem with the 4850 is that it is a very old card now, and mine specifically has always run very hot. Idling above 70 C and working in the 90s and low 100s, but it worked for 2 years before I got the 480. For all I know it could have burned itself out by now though.
As to the 0x116 error, yes I know its the graphics the card. The description of the error on the BSOD is that the graphics driver crashed and could not recover and a simple Google search of the bug check code will confirm.
I've downloaded Blue Screen Viewer, but I'm not quite sure what to do with it. It gives me lots of file names and addresses, but I wouldn't know what to do with this. Using the built in Google search functions hasn't yielded much info either.
As to the file check, I'll run that here shortly and get back to you. I ran that command before the windows reinstall and it came back with no errors then so I don't expect much now though.
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About BlueScreenView, the file names belong to programs. The file name at the top is what was running at the point where Windows crashed. You can google for the file name and see to what program this file belongs. It might show it's some driver that you didn't suspect as being the cause of your problems.
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United States127 Posts
Alright so I set up as much as I could and went to sleep, The 4850 seemed to be working, but when I woke up there was a 0x116 BSOD waiting for me. I left it on with a single stream open.
Installed programs: - Drivers mentioned in my earlier post, which are all different versions from before the windows reinstall. - BMI Pro newest drivers, different from before windows reinstall. - Firefox, Flash, and AdBlockPlus. - Razer Death Adder drivers/ Synapse 2.0. - Microsoft Security Essentials - Steam, Skype, OBS, winrar - ATI 13.1 drivers (13.4 don't seem to support 4000 series cards)
The blue screens indicate the driver for both cards. Using bluescreenview they also also indicate dxgkrnl.sys and dxgmms1.sys. From what I can tell, there seems to be a few possibilities here.
- The first is that both cards are broken. This seems unlikely given that they were both usable before and they both display different behavior, but its the most common case I can find explaining this problem.
- The second is that my power supply is dying. The lack of power seems like it could cause the BSODs and that would also explain why the more power hungry 480 crashes at start up but the 4850 is stable for a few hours, I'll try to run a stress test on the 4850 to see if that makes it crash faster. There's also the "failed overclock" screens I got, which were odd since I never touched the bios or any overclocking settings. These could be explained by a lack of voltage if I'm not mistaken. Also, the strange power fault a few days ago could have affected the PSU I guess. This seems most likely to me at this point.
- Third is that it is somehow a software issue but this seems extremely unlikely. I've tried so many different driver versions and reinstalled windows, with completely new versions of every motherboard driver, and a new BIOS on the motherboard to the exact same effects as before the install.
I've uploaded the minidumps in case anyone wants to look at them and possibly glean more information than I have.
https://www.dropbox.com/sh/ythqumq5xhuge2l/TnWBJOc1fH
Edit: I've had it BSOD (same 0x116) twice in the last hour while trying to watch 2 streams. About to test with a brand new power supply my roommate had, will post results.
Edit2: Well, I BSOD'd again with the new power supply so it clearly isn't that. All I got left is that both the video cards are broken. I'll see if I can convince my roommate to let me borrow a video card to test that.
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