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Hi Guys,
I'm kind of at a loss here. I've gotten a new PC ~3 months ago and everything worked perfectly for about 2 months. After picking up GTA V my Display Driver started to keep crashing. ( kernel mode driver stopped responding and has successfully recovered ). At first I thought it was the Game itself having bugs and also alot of people where complaining about similar Problems. But I started to get Driver crashes in other Games as well (Diablo 3, CS:GO, even while just surfing) I tried going back to my old Driver (got the new one just for GTA). Didn't fix the Problem. I even reinstalled my OS. Problem still there. So I tried using my old Graphics Card (HD 7770). And guess what - no Problems whatsoever. Not while playing GTA or any other Game, not while surfing. That's why I wanted to claim warranty as there was no doubt for me that the card was damaged. Fast forward to today - I got the Card back with them saying it has no Problems whatsoever. So I just tried reinstalling OS again but after a few minutes the Driver crashed once again. I've been surfing ever since trying to find solutions. Someone suggested returning the Card to default settings without OC - it's OCed by manufacturer so I am not going to void my warranty, right?
PC Specs
Windows 7 64bit EVGA SuperNOVA 650 GIGABYTE GeForce GTX 980 OC ASUS Z97-AR Patriot Viper3 16gb DDR3-2400 i5-4690K (OC'ed 4.4 ghz)
Any other input is highly appreciated as well. If you need any more information just tell me!
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United Kingdom20145 Posts
OC's work fine, unstable OC's don't
try grabbing MSI afterburner, setting a core clock offset of -100mhz and leaving it open in background.
With recent nvidia cards, there are sometimes stability problems at low loads even if they work 100% when under high loads (sc2 won't challenge your gpu and it will probably be at low clocks and voltages)
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Cyro wrote:
try grabbing MSI afterburner, setting a core clock offset of -100mhz and leaving it open in background.
This is not going to void my warranty, right?
Cyro wrote:
With recent nvidia cards, there are sometimes stability problems at low loads even if they work 100% when under high loads (sc2 won't challenge your gpu and it will probably be at low clocks and voltages)
I get crashes under low loads ( surfing, just watching streams) and high loads (GTA 5, Dragon Age Inquisition)
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United Kingdom20145 Posts
This is not going to void my warranty, right?
nop, is harmless step and everyone probably technically allows it - though you don't have to tell them, anyway (it's a temporary adjustment and on your PC only)
make sure to click on Apply after you do it
there are GPU core clock speed and voltage monitors on the side of the window as well, so you can see when you drop clock speed and what it's at after setting it (and when you're playing a game etc)
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Changing the card back to default settings, won't void your warranty and may very well be the answer. By default, all cards are tested on a (much) higher benchmark than the actual stats.
I remember GIGABYTE cards used to have similar problems like yours from their default settings. Basically all GIGABYTE does, is put a nice extra fan on the card, labels the card to GIGABYTE and changes some clock settings(I'm exaggerating a bit in this sentence). I would recommend trying the NVIDIA default settings and check if this works.
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United Kingdom20145 Posts
It's completely standard for pretty much all of the people selling the card to sell versions with higher clocks.
With the current version of gpu boost 2.0, their custom bios changes the voltage vs clock settings on the card. Previously (and commonly) the point of instability was at the highest clock + voltage setting, but that's quite often not the case now. If you ran it on a 100% load on the maximum clock speed bin without temperature, voltage or power throttling, it might be completely fine but if that didn't happen, if you triggered any of the throttles or the clock speed was lowered then you might get clocks + voltages dropping but the voltage dropping too far for the reduced clock speed to be stable. That can cause crashing etc.
That's USUALLY an issue when you're overclocking - but i guess it makes sense that a card could, out of the box, be unstable at one or more points on the voltage vs clock speed curve.
You can't simply change to default settings exactly unfortunately. It's a change done in the bios
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+ Show Spoiler +There are two settings dealing with the core clock speed: First one is the Offset setting. You can put + or -. There are problems with both settings:
Setting a positive offset (like +100 for example) might be stable on the high end - it could take your max clock from 1350 to 1450 for example - but it would also set one of your lower power states up from 1100mhz to 1200mhz without changing the voltage for it, which can make it unstable under partial loads, throttle conditions or even alt-tabs.
Setting a negative offset (like -100) can lower clock speeds across the board - you can do that to make one that's unstable at a certain voltage step become low enough to work at that voltage - but this reduces the clock speed of EVERY step on the voltage vs clock speed curve, even if 90% of them were stable and working fine. That creates a notable loss in performance and efficiency IF you have to make a big change. If it works with only a small change like -25mhz, that's good
You do often have a voltage control - but it's highly limited. Neither of my cards (970, 980) with this version of gpu boost allowed me to set anything negative in that voltage control. They both allowed for positive offsets to voltage (like +25mv) but that wouldn't actually raise voltage, it would just unlock another voltage step. For example, instead of the max clock speed being 1316@1.225v, it would become 1329@1.25v (and give a bit more headroom for raising clocks) - the voltage was unchanged at everything aside from the absolute max clock speed, and again that only happens when your GPU is under a high load, when you're not throttling due to power, temperature either and when you only have one GPU in the system.
Overall it's a bit of a mess for overclockers - having to change bios settings to get at that voltage vs clock speed curve, which requires knowledge and voiding warranty - though it shouldn't be a mess for stock users. You should talk to them and say it's still crashing, which loads it's crashing under and that it works fine with other GPU.
You could also download a driver that you want to install to your desktop, then do a complete uninstall of GPU driver from safe mode (i use a tool to remove it) before unplugging internet, restarting PC to desktop, installing that driver properly and then re-plugging internet in (if you have an internet connection, it will auto-grab and install a driver from somewhere) but it sounds like that wouldn't fix anything at all
tl;dr you can see if the GPU core is unstable in one or more power states by using a negative offset on core clock (like -100) ~ but you shouldn't have to run it like that and it's a bit of an awkward fix. If that fixes the problem, you know the GPU not being good enough to handle the clocks/voltages set is what is causing the problem, and i would demand a new one or a refund to have a card that works with the bios on it and warranty intact.
As a triple check, you could put that GPU in another system with a suitable power supply (a good 450w unit is fine, but it probably needs to have two native PCI-E power connectors, preferably you match whatever the card asks for) and it will either work or not work, either way you have more information
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United Kingdom20145 Posts
There are also active issues with the latest driver branch.
Yes, I can confirm that the issues reported in this thread, particularly with Chrome and The Witcher 3, are active high-priority investigations. Will share more details as soon as possible.
347.88 should be good
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Thanks for all the input so far guys - really appreciating it.
I went back to 347.88 (deinstalling in safe mode and getting rid of any leftovers) as well as setting core clock to -100mhz via MSI Afterburner. Im still getting crashes under high and low loads. Since yesterday i am also starting to get micro stutters (?). For instance in Diablo 3 my FPS drops to like 10 and after like 1 second back to 200+. Happens probably like once every half an hour.
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