| affliction Germany. March 22 2011 08:35. Posts 146 | Profile # |
I watched the GSL march without the slightest problem. Now i was trying to watch but the player doesn't load. Does anyone have the same problem or any advise how to fix it?
edit: i read the changed the mechanics of the vod player. Probably it has anything to do with hat.Last edit: 2011-03-22 08:41:15 |
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| hugman Sweden. March 22 2011 08:44. Posts 4591 | Profile # |
| Update your flash, try a different browser |
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| PR4Y United States. March 22 2011 08:50. Posts 258 | Profile # |
Some system specs might help to diagnose this... and this should be in the Tech Support forum BTW.
Anyways, some info will help (fill this out)
Browser / Version:
Operating System / Version:
Adobe Flash / Version: |
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| affliction Germany. March 22 2011 08:53. Posts 146 | Profile # |
Browser / Version: Firefox / Internet Explorer (worked perfectly fine before)
Operating System / Version: Windows Vista 32 bit
Adobe Flash / Version: Version 10.2.153.1 (tried with old version and now tried with updates. both dont work) |
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| Gheed United States. March 22 2011 08:53. Posts 962 | Profile Blog # |
First to pick nits, "advice" is given from someone who "advises"
On topic, try reading through their help section (http://www.gomtv.net/faq/index.gom), as "doesn't load," is the vaguest of technical descriptions and will only garner canned responses like "reinstall the Gom Player" |
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| eXigent. Canada. March 22 2011 08:56. Posts 2398 | Profile Blog # |
| If you email GOM support, odds are they will respond. I emailed them twice in the past, and have gotten responses within 24hrs both helping me with technical problems. |
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| affliction Germany. March 22 2011 09:00. Posts 146 | Profile # |
On March 22 2011 08:53 Gheed wrote:
First to pick nits, "advice" is given from someone who "advises"
On topic, try reading through their help section (http://www.gomtv.net/faq/index.gom), as "doesn't load," is the vaguest of technical descriptions and will only garner canned responses like "reinstall the Gom Player"
I'm from germany so i guess such a little mistake should be forgiven. The load icon at the start of the video appears and after that nothing happens. It just "loads" endlessly. |
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| PR4Y United States. March 22 2011 09:02. Posts 258 | Profile # |
Can you post a screenshot or give a better description then simply "doesn't load" ???
If you are seeing the GOMtv.net logo then there is a problem possibly with a firewall / internet security software not letting you connect to the GOM streaming service (as this logo appears BEFORE starting to connect to the stream / VOD)
If you are seeing the GOM foot logo (video loading screen) then there is possibly a deeper problem that can only be explained by someone that knows the intricacies of the GOM protocol.
Honestly, if you've updated your browser versions / FLASH then the only true way to get tech support would be to go to the source of the problem. There are a bunch of geeks here at TL, but none of us can come up with a true solution apart from guessing at what the problem might be. Yes, we might get it right after a while of "poke and hope" at the problem, but your best bet will STILL be to send in a ticket to GOM support. |
| | I'm your average Brotoss brother, weilding my brommortal, brothership, brolossus, bro ray, broenix... BROTHERHOOD OF BROTOSS | |
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| Vandro Netherlands. March 22 2011 09:02. Posts 273 | Profile # |
| Had that happen before, for me it worked by relogging and spamming the play button a couple of times! |
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| affliction Germany. March 22 2011 09:04. Posts 146 | Profile # |
| I sent a ticket. Will post here, when i got response. Maybe that will help someone that has the same problem. |
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| Rayeth United States. March 22 2011 09:05. Posts 535 | Profile Blog # |
If you are running an ad blocker, consider disabling it and seeing if that fixes anything. The newest GSTL VODs have ads before each match, blocking the ads might be causing the hanging issue.
So far the only ad I have seen is for WoW and there was always a "Skip Ad" button to click which promptly took it away. |
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| Sewi Germany. March 22 2011 09:07. Posts 1522 | Profile Blog # |
I also had some problems with the new player.
It loaded fine, played the add, I could skip it if I wanted, BUT:
Everytime I wanted to pause to preload the VOD, it started at 0:00 after pressing play again. Pretty annoying because I had to watch some of the games with buffering every few seconds... |
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| affliction Germany. March 22 2011 09:11. Posts 146 | Profile # |
On March 22 2011 09:05 Rayeth wrote:
If you are running an ad blocker, consider disabling it and seeing if that fixes anything. The newest GSTL VODs have ads before each match, blocking the ads might be causing the hanging issue.
So far the only ad I have seen is for WoW and there was always a "Skip Ad" button to click which promptly took it away.
That one solved the problem. Many thanks, mate.
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| gogogadgetflow United States. March 22 2011 09:11. Posts 2583 | Profile # |
On March 22 2011 09:02 PR4Y wrote:
Can you post a screenshot or give a better description then simply "doesn't load" ???
If you are seeing the GOMtv.net logo then there is a problem possibly with a firewall / internet security software not letting you connect to the GOM streaming service (as this logo appears BEFORE starting to connect to the stream / VOD)
If you are seeing the GOM foot logo (video loading screen) then there is possibly a deeper problem that can only be explained by someone that knows the intricacies of the GOM protocol.
Honestly, if you've updated your browser versions / FLASH then the only true way to get tech support would be to go to the source of the problem. There are a bunch of geeks here at TL, but none of us can come up with a true solution apart from guessing at what the problem might be. Yes, we might get it right after a while of "poke and hope" at the problem, but your best bet will STILL be to send in a ticket to GOM support.
Good post. I wish I had known this back in S1 when I had no idea why the VODs weren't loading (I was seeing the gomtv.net logo and it was indeed a firewall issue). |
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