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Tech Support and FAQ Thread

Forum Index > League of Legends 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 All
  MoonBear   July 13 2011 01:23. Posts 7667Profile Blog # 
Teamliquid League of Leagends Tech Support and FAQ Thread


Hi there. This thread is designed to be the general purpose thread for any tech stuff for LoL-ers on TL. I'll try and keep this up to date as much as I can. Please keep in mind I am not an employee at Riot (a Red) nor am I a Wrenchperson (an Orange). I am now a Wrenchperson on NA and EU! This thread is not an alternative to submitting a Ticket to Customer Support. If you really have a severe problem with your client, don't ask me to fix your client.

Support Tickets can be submitted to Riot here.

If you have any suggestions for extra stuff to add to this thread, feel free to post something and if I think it's relevant I'll add it.

Most of the information here is designed to be used for people playing on Windows and on the NA/EU servers. I have included some information for those playing on Macs and for those who wish to play on the Garena/Chinese servers though.



Current Known Bugs (Patch 1.0.0.144: Diana)
  • There is currently a rare bug with both Meowkai and Poppy.


The following is some terminology you may or may not know. This is aimed at newer players more than anything else.

Useful Terminology I use in this thread
  • LoL: Leage of Legends. It doesn't mean I'm laughing at you. (Maybe.)
  • Riot: Riot Games is the company that created LoL and manages the NA and EU servers.
  • PvP Client: The all-purpose LoL Client you use to play LoL.
  • Log File: Every time you play a game or access the LoL servers through the PvP Client, your system will create a file that logs the details of what happened. This is used for diagnosing and fixing problems.
  • RADS: The new system used by the PvP Client to patch and manage your game.
  • NA: North America (generally refers to servers or players)
  • EU: European (generally refers to servers or players)
  • QQ: Does not actually mean rage. QQ is an online service offered by Tencent, the distributor of LoL in China the the company that bought Riot Games. QQ.com is massively popular in China.
  • Garena: South East Asia (generally refers to servers or players). Can also mean the company that manages the distribution and publishing of LoL in South East Asia.
  • LiquidParty: The TL Group on LoL. Does not actually mean drunken parties and dubious activities with various liquids.


Terminology not tech related but you should know anyways
  • Huehuehue: How you should laugh.
  • TL: If I have to explain this to you, I'm not sure why you're on this site. But it means Teamliquid.
  • Starcraft II: A game that apprently takes more skill then LoL and is more deserving of being an e-sport according to many people on this forums. But HotshotGG drama is more entertaining.
  • OP: Overpowered. Every champions you don't play.
  • UP: Underpowered. Every champion you play.
  • Buff: Can mean either an increase in power from a balance patch or a boost that can be gotten in game from neutral monsters. You champion always needs more of both types of buff.
  • Nerf: A reduction in power from a balance patch. Everyone else's champions need one. Always.
  • FOTM: Flavour of the Month. The latest most popular "fad" in LoL. Generally the latest popular OP champion. Not actually the ice cream flavour on special this month at the local cafe.
  • Shikyo Memorial Thread: All rage about bad teams in LoL and stuff should go here.
Last edit: 2012-08-03 22:19:30
/人 ◕ ‿‿ ◕ 人\ A dream. Do you have one that has cursed you like that? Or maybe... a wish?
Old Post

  MoonBear   July 13 2011 01:24. Posts 7667Profile Blog # 
Part 1: Getting Started and Installing LoL

This section contains information for people who are interested in playing LoL and want to know more about the game tech-wise or for existing players who may be interested in other servers or recently bought a Mac. It is not meant to be a newbie guide despite covering a lot of basic details. If you are a new player and want advise that is not tech related, you are better off looking for help elsewhere. The General/Off-Topic Thread is a good place to try.

IMPORTANT: When installing LoL, do not use directories or file paths that use non-english characters as the game may not recognise itself as a result. (So don't use things like ấǽǿǘṹ in your folder names.)



What system requirements do I need to play LoL?
+ Show Spoiler +

My internet has a data cap. How much internet bandwidth does LoL require?
+ Show Spoiler +

I am colour-blind. Is there support for people like me?
+ Show Spoiler +

I want to play on more than one server. Do I have to download more than one client?
+ Show Spoiler +

I want to play on more than one server. Will I need more than one account?
+ Show Spoiler +

What is the difference between EU East and EU West?
+ Show Spoiler +

Are there going to be any other server locations? I don't want to/can't play on NA/EU/Garena/China.
+ Show Spoiler +

Great! So how do I start playing?
+ Show Spoiler +

How does the LoL Installation and Patching Process work? What are all these other things like Pando Media Booster?
+ Show Spoiler +

I want to play on a Mac. Can I do this?
+ Show Spoiler +

I want to play LoL on a Linux machine. Can I do this?
+ Show Spoiler +

I can't seem to download the files I need during the installation process. Help!
+ Show Spoiler +
Last edit: 2012-04-29 01:54:19
/人 ◕ ‿‿ ◕ 人\ A dream. Do you have one that has cursed you like that? Or maybe... a wish?
Old Post

  MoonBear   July 13 2011 01:25. Posts 7667Profile Blog # 
Part 2: Client Issues and the In-Game Store

This section deals with issues about the Client Launcher, the PvP Client while in use, and issues related to the in-game store including billing problems.


When I patch, sometimes my bandwidth usage spikes massively. Is there a way to patch slower? (For people with throttled connections or shared connections)
+ Show Spoiler +

I have a Client Version Error. Wutdo??
+ Show Spoiler +

I'm suffering from FPS loss! Help!
+ Show Spoiler +

The PvP Launcher says the Server is Busy. How will I know when the Server is Online?
+ Show Spoiler +

I tried to log in but it said "Incorrect Username/Password" but I know I typed it correctly. What gives?
+ Show Spoiler +

How do I join a Chat Channel such as Liquid Party?
+ Show Spoiler +

I don't like the music in Champion Select. Can I turn it off?
+ Show Spoiler +

The Riot Point Card I bought isn't redeeming for some reason. Why is this?
+ Show Spoiler +

I bought RP but it hasn't been added. Why is this?
+ Show Spoiler +

I should have gotten IP from a game but it hasn't been added. Why is this?
+ Show Spoiler +

The PvP Client randomly closed on me when I wasn't in a game fo no reason. What happened?
+ Show Spoiler +

I crashed from a game but the Login Server is down/PvP Launcher says Busy so I can't log in to reconnect to my game. Help!
Ever since the EU Server split, this method is not supported anymore.
+ Show Spoiler +

I finished a game but instead of the home page I get a message telling me to reconnect to a game that does exist! Help!
+ Show Spoiler +
Last edit: 2012-02-16 00:16:21
/人 ◕ ‿‿ ◕ 人\ A dream. Do you have one that has cursed you like that? Or maybe... a wish?
Old Post

  MoonBear   July 13 2011 01:26. Posts 7667Profile Blog # 
Part 3: Client Modifications

This section will talk about making modifications to your client such as changing splash art or adding in custom fan-made skins. Please back up all files to somewhere safe before you attempt to modify them! I am not responsible if you end up breaking your client due to following any of these steps. Also note that should your client encounter issues, you can fix them with a client repair. Instructions for this are in Part 4 underneath.

IMPORTANT WARNING!

The use of Third Party Tools when playing League of Legends is done at your own risk. Furthermore, any third party tools that interferes with the client or packets is considered a breach of the ToS and your account may be penalised as a result. The only third party tool that has been given a clear (at the time of posting) is LoLRecorder.


How to access CFG and internal game assets (Please Read First)
+ Show Spoiler +

I am colour-blind. What Mod should I use?
+ Show Spoiler +

How can I change the in-game art to fan-art/the Chinese Client Art?
+ Show Spoiler +

I want force LoL to run on a resolution setting but the menu doesn't give me the option to.
+ Show Spoiler +

I want to forcibly rebind my hotkeys because the in-game menu won't let me.
+ Show Spoiler +

I want to run LoL full-screen but I also want to be able to alt-tab and not have LoL minimise but just be in the background instead.
This can now be done through the in-game menu, under Video Options. Select Borderless Mode instead of Full-Screen or Windowed.
+ Show Spoiler +

I want to change between the NA/EU servers and/or change my language settings.
Can now be done by the client interface thanks to Patch 1.22

I'm in SEA but my client won't let me get onto the EU/US Servers and I can't play with my friends. Help!
+ Show Spoiler +

I want to modify the in-game recommended items but not have to update it each patch. How can I do this?
+ Show Spoiler +

Can I modify the size of the HUD elements without changing my resolution?
+ Show Spoiler +

Are they are cool extra hotkeys I can add in for things such as timers calling MIA?
+ Show Spoiler +

I want to spectate games on other servers but I'm too lazy to make a new account!
+ Show Spoiler +

I want to have an invisible mode!
+ Show Spoiler +
Last edit: 2013-01-22 07:15:19
/人 ◕ ‿‿ ◕ 人\ A dream. Do you have one that has cursed you like that? Or maybe... a wish?
Old Post

  MoonBear   July 13 2011 01:26. Posts 7667Profile Blog # 
Part 4: Miscellaneous

This is where I put everything else that don't really fit in the other sections.


My client is really messed up/is unusable/I accidentally modified or deleted an important file/My dog rewrote the source code when I went to get a drink. Help! Do I have to reinstall?(a.k.a. How to do a Client Repair)
+ Show Spoiler +

Can I take screenshots without having to Print-Screen, alt-tab out and paste?
+ Show Spoiler +

Where can I find my game logs if I'm submitting a Support Ticket?
+ Show Spoiler +

What is a DxDiag or a Process List and how can I get them?
+ Show Spoiler +

I decided to read random files in my client and I see the word error in all these log/diagnostic/misc files all over the place. Is this a problem?
+ Show Spoiler +

Are there any applications for my phone that are related to LoL?
+ Show Spoiler +

What Ports are required for LoL and how can I check if my internet connection has problems?
+ Show Spoiler +

Where can I find patch note details for all champions?
+ Show Spoiler +
Last edit: 2012-03-05 23:01:46
/人 ◕ ‿‿ ◕ 人\ A dream. Do you have one that has cursed you like that? Or maybe... a wish?
Old Post

 
 Senx   Sweden. July 13 2011 01:32. Posts 5019
Profile Blog # 
Amazing how you know all this tech stuff without actually working a Riot oO
"trash micro but win - its marine" MC commentary during HSC 4
Old Post

  NeoIllusions   United States. July 13 2011 01:42. Posts 18066Profile Blog # 
MoonBear is #1.

Support btw.
For the Glory that is TeamLiquid (-9 | 155) | Twitter: @NeoIllusions | Jinteki
Old Post

 
 arnath   United States. July 13 2011 01:45. Posts 653
Profile # 

I want to run LoL full-screen but I also want to be able to alt-tab and not have LoL minimise but just be in the background instead.

Go to the directory that you installed LoL in. Go to RiotGames -> RADS -> solutions -> lol_game_client_sln -> releases -> 0.0.0.60 (or whatever the most recent one is) -> deploy -> DATA -> CFG and open the file game in Notepad. Under "Windowed=1" (or "Windowed=0" if you don't have League of Legends currently set to windowed mode) make a new line and put "BorderlessWindow=1".

I tried this and got an issue where I couldn't make windows appear on top of LoL. It Alt-Tabbed really smoothly but the client would always be on top for some reason. Has this happened to anyone else?
Old Post

 
 -Zoda-   France. July 13 2011 01:59. Posts 1076
Profile Blog # 
I didn't noticed I could change EU/NA through the game client. O_o
I'll try the windowed noborder, it's definitely faster to alt-tab.
♪ 最初はi つなぐdo それ つまりlife 常に移動 ♪
Old Post

 
 Xedat   Germany. July 13 2011 02:23. Posts 283
Profile # 
I think the patch is not applied in EU right now, that is why you cannopt see that change option -Zoda-
Last edit: 2011-07-13 02:24:19
Old Post

 
 ArC_man   United States. July 13 2011 07:10. Posts 2354
Profile Blog # 
This thread needs to be stickied imo.
Old Post

 
 Shiv.   July 13 2011 20:14. Posts 1902
Profile # 
Is there any way to play LoL on a mac? I've tried this very guide (klick me), but I did not even have the mentioned

Contents -> Resources -> transgaming -> c_drive -> rads -> Projects -> lol_air_client_config_na -> releases -> 0.0.0.1 -> deploy

folders. I am able to start the PvP client though, and every time I try to log in, it just says wrong username/passwort which is due to LoL only having one error message, according to this FAQ. Help is GREATLY appreciated.

Edit: I have these folders and will now try out the guide again. I'll edit once I have some outcomes.

Edit 2: YAY, it worked. Sorry for spamming this awesome thread. Keep it up. <3
Last edit: 2011-07-13 20:30:32
currently rooting for myself.
Old Post

  IntoTheWow   is awesome. July 13 2011 22:06. Posts 31040Profile Blog # 
I skimmed through and I didn't see this:

Some friends of mine who had shitty processors used to close the client to gain a few FPS. Don't know if this is still possible with the new patcher/client (should work!). The only draw back is that they couldn't see the score screen after a game.

Correct me if I'm wrong!
 
Old Post

 
 Vlanitak   Korea (South). July 13 2011 22:18. Posts 1476
Profile # 
Amazing moonbear, #1 dude
question is there anyway to play on my phone running android?
Last edit: 2011-07-13 22:19:52
Manager without a team
Old Post

 
 byFd   Germany. July 13 2011 22:30. Posts 434
Profile # 

On July 13 2011 22:06 IntoTheWow wrote:
I skimmed through and I didn't see this:

Some friends of mine who had shitty processors used to close the client to gain a few FPS. Don't know if this is still possible with the new patcher/client (should work!). The only draw back is that they couldn't see the score screen after a game.

Correct me if I'm wrong!


do you have to login again after every game then?

my comp isnt too good, but possibly having to login again after each game would suck in current EU situation
(>°_°)>
Old Post

  IntoTheWow   is awesome. July 13 2011 23:58. Posts 31040Profile Blog # 

On July 13 2011 22:30 byFd wrote:

Show nested quote +



do you have to login again after every game then?

my comp isnt too good, but possibly having to login again after each game would suck in current EU situation


Not sure, since I never did this, but yeah, most probably you would need to log back in.
 
Old Post

 
 Irave   United States. July 15 2011 17:28. Posts 7910
Profile # 

On July 13 2011 22:30 byFd wrote:

Show nested quote +



do you have to login again after every game then?

my comp isnt too good, but possibly having to login again after each game would suck in current EU situation

I would try using http://download.cnet.com/Game-Booster/3000-18512_4-10913645.html It just basically closes everything that isn't needed for you while you play the game. Another way of increasing fps is turning vertical sync off on your video card. As you probably already know low settings, and windows mode actually causes a drop in fps.
Old Post

 
 seRapH   United States. July 15 2011 19:54. Posts 8247
Profile Blog # 
In case anyone's trying to play from china, http://www.xunyou.com/download.shtml is a great tool.

Just found out about it, and went from 500 ping with constant dcs to a steady 180-200 ping. It's still pretty bad but playable. You do have to register an account tho, for a 10 free trial.
[Song Jieun best in show] miss A, Orange Caramel, Younha, (GNA’s spot if she decides to eat), IU ♀| |♂Epik High, Verbal Jint, Phantom, Jaybum, Wheesung
Old Post

  MoonBear   July 17 2011 01:11. Posts 7667Profile Blog # 
Important Update!

I crashed from a game but the Login Server is down/PvP Launcher says Busy so I can't log in to reconnect to my game. Help!
+ Show Spoiler +

I should have access to the client again in 2 weeks. Busy with work atm. Will update more as soon as realistically possible. Perhaps this thread could be stickied if people find it useful. Would also make it easier for me to keep track of it and come back to edit it.
/人 ◕ ‿‿ ◕ 人\ A dream. Do you have one that has cursed you like that? Or maybe... a wish?
Old Post

  MoonBear   July 26 2011 23:44. Posts 7667Profile Blog # 
Apologies for the double post. Given the nature of this thread though, hopefully I can be forgiven!

I have access to the client again so I will be going through any issues raised in this thread and updating the OP(s). If you have anything tech that needs asking, this is the place to do it.
/人 ◕ ‿‿ ◕ 人\ A dream. Do you have one that has cursed you like that? Or maybe... a wish?
Old Post

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