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Tech Support and FAQ Thread - Page 6

Forum Index > League of Legends 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 All
  MoonBear   October 01 2011 22:37. Posts 7471Profile Blog # 
I have updated the original part of the thread on Page 1 with some more information. Also, I'll keep a list of important bugs users may experience depending on the current patch.
/人 ◕ ‿‿ ◕ 人\ A dream. Do you have one that has cursed you like that? Or maybe... a wish?
Old Post

 
 Goshawk.   United Kingdom. October 02 2011 02:47. Posts 3333
Profile Blog # 
Can no announcer sound be added to the known bugs?
Old Post

 
 EquilasH   Denmark. October 02 2011 20:50. Posts 920
Profile # 
Couldn't find this, but I have a problem with my account where it says "logging on to chat service", and it doesn't go away when relogging or anything. I even tried logging on with another computer.
Old Post

 
 soverelgne   United Kingdom. October 02 2011 22:46. Posts 44
Profile # 
Hello, I've been a long time lurker here, but finally a problem arose, which requires you guys' help
I moved to Lancaster University yesterday, but I cannot log into LoL for some reason. When I start the launcher the server status reads -undefined-. Furthermore, there are no news articles and the play button is grayed out. I also can not log into the official forums. I browsed them and I found out that this is a very common problem. There was a solution posted by this guy:
http://euw.leagueoflegends.com/board/showthread.php?t=191672

Unfortunately, it may have been outdated, since the thread is several months old, because that solution did not work for me. I would deeply appreciate anyone, who could be able to help me in any way.

edit: I forgot to mention, I found a post by a summoner from Lancaster named Drathnor, who apparently can currently play LoL. The problem is that I don't know how to contact him, as I can't log into the official forums. I also have no idea how to find him on campus.
Last edit: 2011-10-02 22:49:29
Old Post

  MoonBear   October 03 2011 01:11. Posts 7471Profile Blog # 
@Goshawk: I don't know if this is actually a bug, or if it's Working As Intended since the update to the game engine... if I catch a sound technician I'll ask.

@EquilasH: I'm a little confused. Are you saying you can log on and play fine, but the chat doesn't work?

@Soverelgne: Sounds like your university internet provider is blocking some ports that mean your PvP Launcher can't connect to the servers. Run a Netalyzr and send me the link to the results. It'll probably just confirm my suspicions.

The solution you linked is a proxy method that allows you to bypass university filters. So again, back to my point above.

As for logging into the forums, try deleting the your internet cache and other temporary files. That should help.

You might want to contact your university IT department about this since they are the ones who would be controlling the filters.
/人 ◕ ‿‿ ◕ 人\ A dream. Do you have one that has cursed you like that? Or maybe... a wish?
Old Post

 
 Seuss   United States. October 03 2011 03:44. Posts 2961
Profile Blog # 
Oddly specific question. I swapped the minimap to the left side of the screen thinking, "Ah, now chat and the minimap will be in the same area, making tracking them both together easier." To my dismay swapping the position of the minimap also swapped chat to the right side of the screen.

Is there a way to customize the UI to move the chat back to the lower left corner?
Mondays with Monte: http://www.teamliquid.net/forum/viewmessage.php?topic_id=384187 | Schrödinger's Elo
Old Post

  MoonBear   October 03 2011 03:48. Posts 7471Profile Blog # 
@Seuss: I think you have to manually move it every game. Don't think there's a permanent option to move it somewhere.
/人 ◕ ‿‿ ◕ 人\ A dream. Do you have one that has cursed you like that? Or maybe... a wish?
Old Post

 
 Usagi   Spain. October 03 2011 04:32. Posts 1029
Profile # 
I have the problem some guy explains here:
http://euw.leagueoflegends.com/board/showthread.php?t=423171


and this is my netalyzer link
http://n2.netalyzr.icsi.berkeley.edu/summary/id=43ca208a-30756-728bcb87-8623-445a-a01f
Old Post

  MoonBear   October 03 2011 05:52. Posts 7471Profile Blog # 
@Usagi: From what I can see, it seems like you need your university VPN to be able to access the general LoL Client as non-VPN connections block certain ports. However, once you're connected to the VPN it then blocks the ports that LoL needs for you to connect to the game servers to run the game. Disconnecting from the VPN re-allows you to connect to the game server. It might also be your university VPN incorrectly handling packets due to the mismatched MTU settings, although this would generally result in lag instead of not being able to connect at all...

Have you tried forwarding your ports and perhaps contacting your university IT Department about whether they block any connections used by LoL?
/人 ◕ ‿‿ ◕ 人\ A dream. Do you have one that has cursed you like that? Or maybe... a wish?
Old Post

 
 HPoirot   United States. October 03 2011 06:05. Posts 618
Profile # 
I no longer see a random button in the champ list during champ select. I haven't seen anyone else complain about this and people I've played with have said they still see the option.
Old Post

 
 Usagi   Spain. October 03 2011 06:17. Posts 1029
Profile # 

On October 03 2011 05:52 MoonBear wrote:
@Usagi: From what I can see, it seems like you need your university VPN to be able to access the general LoL Client as non-VPN connections block certain ports. However, once you're connected to the VPN it then blocks the ports that LoL needs for you to connect to the game servers to run the game. Disconnecting from the VPN re-allows you to connect to the game server. It might also be your university VPN incorrectly handling packets due to the mismatched MTU settings, although this would generally result in lag instead of not being able to connect at all...

Have you tried forwarding your ports and perhaps contacting your university IT Department about whether they block any connections used by LoL?


I will give them a call tomorrow afternoon and ask if they can unlock those ports. (5000 to 5500 UDP right?)

I forgot to mention, that is 1 single change a have with that person, in my university home I can not connet to the internet unless it is throught the VPN tunel, otherwise I can oly access the university intranet.

I dont ever have lag, actually, this is the best I have ever played LOL, with under 30 ms delay, better than at home.
Last edit: 2011-10-03 06:18:49
Old Post

  MoonBear   October 03 2011 06:24. Posts 7471Profile Blog # 
@HPoirot: Hm. Try a Client Repair maybe? Instructions are here.

@Usagi: Full list of Ports needed for LoL is at the bottom of this post.
/人 ◕ ‿‿ ◕ 人\ A dream. Do you have one that has cursed you like that? Or maybe... a wish?
Old Post

 
 Aurdon   United States. October 03 2011 15:02. Posts 1319
Profile Blog # 
Wrong spot.
Last edit: 2011-10-03 15:02:42
Old Post

 
 Craton   United States. October 06 2011 01:07. Posts 10148
Profile Blog # 

On September 26 2011 23:49 MoonBear wrote:

Show nested quote +


Send me a netlog from when this happened and I'll have a look. Also, can you do a Netalyzr and send me the link to the results?

A netlog is not generated.

Actually, not going to post the netalyzr here. I will PM it.
Last edit: 2011-10-06 01:14:17
jeongmal kkeutnangeongayo (mari eoptneyo) eonjena geuraetjyo || LoL 2350+ Jungler || KPop: http://cratonz.minus.com/uploads
Old Post

 
 Vlanitak   Korea (South). October 06 2011 03:21. Posts 1458
Profile # 
I have the same problem as Equilash.
first it was only happening when I logged onto EUWest.
but now it is happening on EUEN aswell,
NA is still fine but who knows for how long...

Once you log in you can join games, but where pvp.net usually displays the chatrooms friendslist etc it seems stuck on the "Logging onto chat service" with the loading wheel on the right side. If you want a netalyzer log I'll make one and PM you, but can it really be something at my end when it happens on two servers with different accounts? (I have ofc restarted my router and computer :< )

seems to have fixed itself on EUEN but not on EUWest
Last edit: 2011-10-06 04:57:17
Manager Team Astral Poke
Old Post

 
 Craton   United States. October 06 2011 03:51. Posts 10148
Profile Blog # 
that would largely point to it being on your end
jeongmal kkeutnangeongayo (mari eoptneyo) eonjena geuraetjyo || LoL 2350+ Jungler || KPop: http://cratonz.minus.com/uploads
Old Post

  MoonBear   October 06 2011 20:58. Posts 7471Profile Blog # 
@Vlanitak: Yup, send me a Netalyzr link and I'll have a look at it. Also, run a client repair and see if it helps. If it doesn't, it'll help me rule out some possibilities.
/人 ◕ ‿‿ ◕ 人\ A dream. Do you have one that has cursed you like that? Or maybe... a wish?
Old Post

 
 -Zoda-   France. October 07 2011 07:09. Posts 1064
Profile Blog # 
How do you explain the fact that my Adobe Air client crashed while I was experiencing lags in-game ?
:X
♪ 最初はi つなぐdo それ つまりlife 常に移動 ♪
Old Post

 
 rezzan   Sweden. October 09 2011 04:35. Posts 291
Profile # 
guys I have some streaming problems.. when i stream other games i have 150 / 60-100 fps , like sc2 i can play at high gfx and its not lagging, but when i play LOL and use xsplit through owned/justin.tv i have 24-30 fps.. can i fix this somehow?
this is my spec :

4850 512mb GPU

i5 760 2,4ghz Intel Quad core

4000 RAM

need more info?`please help if anyone know how to fix this.
My friends, this is our final hour. Not all of us may survive the coming conflict. Yet, death may be a blessing should we fail here. - Tassadar
Old Post

  MoonBear   October 11 2011 03:45. Posts 7471Profile Blog # 
@Zoda: No idea. Hm. Maybe it's your computer? I can't really say much without knowing more. If it's a client problem, then try a repair. That should iron out most bugs. See Part 4 of the thread on first page for more info.

@Rezzan: I don't know much about Streaming. Check your graphics options perhaps. Some options can be more demanding on your graphics cards than others. Also, what GCard do you use? There are some known issues with several series.
/人 ◕ ‿‿ ◕ 人\ A dream. Do you have one that has cursed you like that? Or maybe... a wish?
Old Post

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