| Deeno Finland. May 14 2012 05:11. Posts 60 | Profile # |
So, it seems that my Hotmail account has been "blocked" for some reason. I have an option to send a code to my other e-mail to recover my account (this specific e-mail address is the only option). However, this e-mail (another Hotmail account) is some very old account and I don't remember the password - or the answer to the secret question.
So my main Hotmail account is blocked, and the other account where I'm supposed to send the recovery code is unaccessible aswell. I spent some time browsing the site for help but only found some answers to common problems and some message boards - which I can't use because my account is blocked. I feel stupid for using Hotmail even though I have a Gmail account aswell...but all my important e-mail comes to my hotmail account. 
I tried to find a way to contact someone who could help me but didn't find anything helpful. What should I do?
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| SunTurtle May 14 2012 05:46. Posts 147 | Profile Blog # |
I think the only option for you right now is to try and get into that old account... and start using KeePass or 1Password in case this happens in the future.
Sorry, I don't know what else you can do other than that. |
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| Nudelfisk Sweden. May 14 2012 05:49. Posts 99 | Profile # |
| Yeah this happened to a friend of mine. Iirc he contacted hotmail and they unblocked it, but they could not restore his old mails. Dunno if its the exact same thing but could always try mailing their support... |
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| Mysticesper United States. May 14 2012 06:01. Posts 911 | Profile # |
I think my hotmail got locked at some point, I just had to reinstate it by having them send a code to my cellphone.
Either way, I use it for junk stuff only (which is probably why it got blocked). |
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| Kolean.Tellan Belgium. May 14 2012 06:06. Posts 217 | Profile # |
| i had the exact same thing once (not knowing my other email/password) i just filled in as much as i could and voila one week later it worked |
| | you can no more win a war then you can win an earthquake. |
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 brokenLoL United Kingdom. May 14 2012 06:47. Posts 418 | Profile # |
| Use gmail. Best solution anyone can offer. |
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| sly101 Canada. May 15 2012 14:49. Posts 4 | Profile # |
Chances are, your account got phished (you clicked a bad link from an e-mail someone sent you, and your account got hi-jacked). What happens then, is that your hotmail account sends out a ton of spam to all your contact list (eg. subject: imsohornyforuritenow, and the body is a link to the same "virus"). Hotmail automatically shuts down any account that does this.
You will have to contact hotmail support (find it on the link below) and ask them to remove the block. They say they do not offer phone support for live services, but if you call a random number, they might forward to someone who can help you. They will ask you a series of questions (name, location, timezone, regular contacts, last person who emailed you that you remember on what date, birthday, etc) to ensure that it is you. As long as you didn't type random stuff on it, you should be fine. They're generally lenient in the questioning
go here - http://support.microsoft.com/contactus/?ws=support
EDIT: To make your life easier, here is an online support page (friends used this one) - http://windows.microsoft.com/en-US/hotmail/hotmail-supportLast edit: 2012-05-15 15:00:05 |
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| yelrish May 19 2012 06:01. Posts 1 | Profile # |
| i have the same problem, my account was working well yesterday but this morning it has been blocke already and for the same reason mentioned above. they tried to send a verification code to an old email that is no longer existing and there is no way to change it. im so depressed as all of my important emails are there. ive tried to look for solutions, read about threads about this problem but nothing helped me. |
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| RobertScott United Kingdom. August 14 2012 11:10. Posts 1 | Profile # |
If your hotmail account has been blocked or hacked, you can get help at
http://www.hotmailhelp.co.uk
My Hotmail account was blocked last thursday, but I got it working normally on saturday with their help. |
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