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| Fragile51 Netherlands. May 31 2012 02:18. Posts 15599 | Profile # |
Hello folks. Like the title describes, i have an Asus HD6850 1gb DirectCU video card, and i suspect it may have died on me. Since yesterday while i was playing a game (mostly diablo 3) and watching a stream or something at the same time i kept getting hardlocks. The bluescreen described the problem had to do with it trying to reset the video card drivers, but being unable to. I had this happen about 3 times before i updated my catalyst drivers to the latest version, which fixed it. Or so i thought. Today i turn on my computer again and it works fine, but then when i start up tribes ascend a minute into gameplay it locks up again. I try rebooting again and during the windows login procedure, i am instead welcomed by a black screen, with both my monitors not detecting any signals. I rebooted and tried starting up in safe mode, which worked. After that i restarted my computer to try again, and it didn't show me anything. The monitors just went into sleep mode. I thus opened up my case, but i couldn't find any obvious faults or hardware failures. The card is just about 1 year old, as is the rest of the PC.
These are my full specs:
1 x Asus1GB D5 X EAH6850 DirectCu/2DIS/V2 GPU
1 x Int Core i5-2500K 3300 1155 BOX Processor
1 x Antec High Current Gamer 620W ATX23 PSU
1 x GiBy GA-PH67A-UD3-B3 H67 RG SA Motherboard
Thanks in advance. |
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| Leetley Finland. May 31 2012 02:46. Posts 1786 | Profile # |
| If you've tried pretty much everything and can't get it working, then I would just send or bring it back to the place where you bough it and say that the card is borked. The card has 3 year warranty, right. |
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| Fragile51 Netherlands. May 31 2012 02:57. Posts 15599 | Profile # |
On May 31 2012 02:46 Leetley wrote:
If you've tried pretty much everything and can't get it working, then I would just send or bring it back to the place where you bough it and say that the card is borked. The card has 3 year warranty, right.
Yeah that's what i'm planning to do at this point. Kind of a bummer though :/ |
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| jacosajh May 31 2012 03:44. Posts 2522 | Profile Blog # |
Have you cleaned it from dust?
Have you tried stress testing? |
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| Shauni May 31 2012 04:21. Posts 3837 | Profile Blog # |
| Internal solder probably loosened, you'll have to bake it in oven or use a heat gun. 190c in about 10min will probably do the trick, just remove the plastics first. Last edit: 2012-05-31 04:23:29 |
| | I'm taking whatever coverage I can get, because frankly, I'm busy working on this million dollar deal at my job. Early retirement is a good thing brotha man. - MessengerASL |
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| TheToast United States. May 31 2012 04:29. Posts 4804 | Profile Blog # |
On May 31 2012 04:21 Shauni wrote:
Internal solder probably loosened, you'll have to bake it in oven or use a heat gun. 190c in about 10min will probably do the trick, just remove the plastics first.
I would say this is bad advice. If the thing has a 3 year manufacturer's warrenty, send the thing back. If they detect any signs of excessive heat, there's always a chance that they could deny your warrenty claim. Just send it back. |
| | I like the way the walls go out. Gives you an open feeling. Firefly's a good design. People don't appreciate the substance of things. Objects in space. People miss out on what's solid. | |
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| Shauni May 31 2012 04:38. Posts 3837 | Profile Blog # |
On May 31 2012 04:29 TheToast wrote:
Show nested quote +On May 31 2012 04:21 Shauni wrote:
Internal solder probably loosened, you'll have to bake it in oven or use a heat gun. 190c in about 10min will probably do the trick, just remove the plastics first.
I would say this is bad advice. If the thing has a 3 year manufacturer's warrenty, send the thing back. If they detect any signs of excessive heat, there's always a chance that they could deny your warrenty claim. Just send it back.
I stated cause and solution. Not to your liking? He already said he didn't want to fiddle with warranty, isn't that why he created this thread? People with balls don't take their components to warranty at every little issue. |
| | I'm taking whatever coverage I can get, because frankly, I'm busy working on this million dollar deal at my job. Early retirement is a good thing brotha man. - MessengerASL |
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| Shikyo Finland. May 31 2012 04:40. Posts 20582 | Profile Blog # |
On May 31 2012 04:38 Shauni wrote:
Show nested quote +On May 31 2012 04:29 TheToast wrote:
On May 31 2012 04:21 Shauni wrote:
Internal solder probably loosened, you'll have to bake it in oven or use a heat gun. 190c in about 10min will probably do the trick, just remove the plastics first.
I would say this is bad advice. If the thing has a 3 year manufacturer's warrenty, send the thing back. If they detect any signs of excessive heat, there's always a chance that they could deny your warrenty claim. Just send it back.
I stated cause and solution. Not to your liking? He already said he didn't want to fiddle with warranty, isn't that why he created this thread? People with balls don't take their components to warranty at every little issue.
item not working = little issue? |
| | "I shall wait for you in death's halls, my Love (love love love love~)" |
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| Fragile51 Netherlands. May 31 2012 04:40. Posts 15599 | Profile # |
On May 31 2012 04:38 Shauni wrote:
Show nested quote +On May 31 2012 04:29 TheToast wrote:
On May 31 2012 04:21 Shauni wrote:
Internal solder probably loosened, you'll have to bake it in oven or use a heat gun. 190c in about 10min will probably do the trick, just remove the plastics first.
I would say this is bad advice. If the thing has a 3 year manufacturer's warrenty, send the thing back. If they detect any signs of excessive heat, there's always a chance that they could deny your warrenty claim. Just send it back.
I stated cause and solution. Not to your liking? He already said he didn't want to fiddle with warranty, isn't that why he created this thread? People with balls don't take their components to warranty at every little issue.
I actually am going to get a replacement under warranty, after inquiring some more to people i know. Just wanted to know if there might be some simple solution or oversight i might have had or whatever. I'm not going to bake it in the oven when i can get a replacement sent over in about 2 days. Also, i'm pretty sure it wasnt due to overheating, i have a properly ventilated case and i'm always running HWMonitor and it has never ever gone past a temperature of 73-75 degrees c. Thanks for the help anyways. |
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T.O.P.  Hong Kong. May 31 2012 04:42. Posts 4472 | Profile Blog # |
On May 31 2012 04:38 Shauni wrote:
Show nested quote +On May 31 2012 04:29 TheToast wrote:
On May 31 2012 04:21 Shauni wrote:
Internal solder probably loosened, you'll have to bake it in oven or use a heat gun. 190c in about 10min will probably do the trick, just remove the plastics first.
I would say this is bad advice. If the thing has a 3 year manufacturer's warrenty, send the thing back. If they detect any signs of excessive heat, there's always a chance that they could deny your warrenty claim. Just send it back.
I stated cause and solution. Not to your liking? He already said he didn't want to fiddle with warranty, isn't that why he created this thread? People with balls don't take their components to warranty at every little issue.
That's terrible advice. |
| | Oracle comes in, Scvs go down, never a miscommunication. |
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| TheToast United States. May 31 2012 04:47. Posts 4804 | Profile Blog # |
On May 31 2012 04:38 Shauni wrote:
Show nested quote +On May 31 2012 04:29 TheToast wrote:
On May 31 2012 04:21 Shauni wrote:
Internal solder probably loosened, you'll have to bake it in oven or use a heat gun. 190c in about 10min will probably do the trick, just remove the plastics first.
I would say this is bad advice. If the thing has a 3 year manufacturer's warrenty, send the thing back. If they detect any signs of excessive heat, there's always a chance that they could deny your warrenty claim. Just send it back.
I stated cause and solution. Not to your liking? He already said he didn't want to fiddle with warranty, isn't that why he created this thread? People with balls don't take their components to warranty at every little issue.
Haha, what??! Lol.
So instead of returning the card to get a free replacement that Asus legally owes him, he should man up and bake it in the oven? Lol are you high?
-edit: Think about this for a minute. You have $100. You lose that said $100, and now either have the choice of getting that $100 back for sure, though it may take two week, or a quick fix that may work but could also result in completely losing the $100. Why would you take the risk on the second option?Last edit: 2012-05-31 04:56:41 |
| | I like the way the walls go out. Gives you an open feeling. Firefly's a good design. People don't appreciate the substance of things. Objects in space. People miss out on what's solid. | |
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| Shauni May 31 2012 05:21. Posts 3837 | Profile Blog # |
1. A RMA isn't a 100% guarantee, more often than not you get another defect 'tested' card from another owner back to you.
2. Like I said, he wanted another option than to send it in as it was a hassle. I gave him the only other viable solution (apart from just remounting the card, trying another motherboard).
3. Your perspective is from the USA, someone from Europe wouldn't phrase it like that about being legally bound. People are more eager to base purchases on guarantee in USA, and use them as much as they can.
4. Asus RMA service is generally terrible and not worth going through.
5. The time factor.Last edit: 2012-05-31 05:23:29 |
| | I'm taking whatever coverage I can get, because frankly, I'm busy working on this million dollar deal at my job. Early retirement is a good thing brotha man. - MessengerASL |
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| TheToast United States. May 31 2012 06:12. Posts 4804 | Profile Blog # |
Granted, often with an RMA the returned product may be a referbished card, but they do test the cards before they leave the factory to guarentee they work. Of the dozens of RMAs I did while working in IT, we never got hardware back that didn't work properly. Yes it takes time and can be a hassle to deal with customer service, but it's better than having a broken card. If they have anyway to detect that the card was subjected to high temps, they may void the warranty claming you exceeded the operating temperatures of the card. I don't know why you would take that risk. We're talking about a $150 card here, for some people that's a lot of money.
Though I don't understand your point #3, what difference does it make where you're from? If the company gives you a three year warranty and the product craps out, why would you not take advantage of the warranty?
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| | I like the way the walls go out. Gives you an open feeling. Firefly's a good design. People don't appreciate the substance of things. Objects in space. People miss out on what's solid. | |
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| EdenPLusDucky Singapore. May 31 2012 18:49. Posts 566 | Profile Blog # |
On May 31 2012 04:38 Shauni wrote:
Show nested quote +On May 31 2012 04:29 TheToast wrote:
On May 31 2012 04:21 Shauni wrote:
Internal solder probably loosened, you'll have to bake it in oven or use a heat gun. 190c in about 10min will probably do the trick, just remove the plastics first.
I would say this is bad advice. If the thing has a 3 year manufacturer's warrenty, send the thing back. If they detect any signs of excessive heat, there's always a chance that they could deny your warrenty claim. Just send it back.
I stated cause and solution. Not to your liking? He already said he didn't want to fiddle with warranty, isn't that why he created this thread? People with balls don't take their components to warranty at every little issue.
People with brains don't void their warranty which will be a pain in the ass when the card truely gets damaged and no solution can fix it. |
| | Did the gas knock everyone out? Nope, just Jensen. | |
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 Womwomwom May 31 2012 19:34. Posts 5557 | Profile Blog # |
Its still in warranty. Just use the damned thing, you paid for the service when buying the video card. Baking the card is not only wasting the premium you paid for the Asus card but also voiding the warranty that you paid for.
Its like buying a Dell Ulrasharp and trying to fix the capacitors yourself. Why would you open the chassis, potentially ruin the monitor, and not take advantage of the ~$50 you paid for the Ultrasharp warranty and branding? |
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| Rollin Australia. May 31 2012 21:03. Posts 1202 | Profile # |
On May 31 2012 04:47 TheToast wrote:
So instead of returning the card to get a free replacement that Asus legally owes him, he should man up and bake it in the oven? Lol are you high?
I think video cards aren't the only things that Shauni is baking in his oven  |
| | Throw off those chains of reason, and your prison disappears. |
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| iKill[ShocK] Vietnam. May 31 2012 21:33. Posts 1281 | Profile Blog # |
| just scream fuck it YOLO really loud and bake it. |
| | "If you can't dazzle them with brilliance, then baffle them with bullshit" <3 Kim Taeyeon |
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| jacosajh May 31 2012 22:41. Posts 2522 | Profile Blog # |
| Have you tried another GPU or put the GPU in another system? Or tried another slot in the same motherboard? |
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