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| MarkT34 United States. June 07 2012 23:21. Posts 111 | Profile # |
Hi, TL, this is my first tech support thread so be gentle. But down to the point:
My connection on games like LoL, SC2 and D3 is bad. Like really bad.
On LoL, my ping ranges from 300-800 and is nearly unplayable during most of each individual game. (my ping usually hangs around 90-91)
Starcraft 2 has lag that, while not as bad as LoL, still makes the game frustrating (.25-.5 sec lag).
With D3, the hit detection is hilariously late. When I play as the Barbarian, I'll mash my mouse on someone 2-3 times quickly, and then turn to someone else. The body will die on time, but a half-second to second later a flurry of hit detections will fly over the body.
So I've tried 3 things as far as fixing/diagnosing the problem.
Resetting my modem/router:
-- I'll put this in LoL terms just because I can physically see my ping in-game.
-- It dropped my ping down to around 180-300 for a minute, then it shot back up.
Checking dropped packets on Wireshark:
-- I'll drop a packet every 5 or so seconds, which is normal as I am on wireless (x.x) connection.
Using Speedtest.net:
-- I wish I had all of the speedtests to show, but I didnt anticipate making this thread, so I have these:
![[image loading]](http://www.speedtest.net/result/1995402832.png)
(7.69 DL), (.73 UL), (187 ms)
![[image loading]](http://www.speedtest.net/result/1995416314.png)
(13.88 DL), (.58 UL), (253 ms)
![[image loading]](http://www.speedtest.net/result/1995419078.png)
(9.35 DL), (.58 UL), (323 ms)
-- If you'll notice, those were taken in order, and they got progressively worse, at least as far as ping. I have no clue what that means. Also, I had taken 3 speedtests before this, and the first one read 78 ping.
-- So here are some speed tests from Los Angeles, as it is closer to Riot HQ and Blizzard. (tests were all done together, listed in chronological order)
![[image loading]](http://www.speedtest.net/result/1995423856.png)
(4.00 DL), (.73 UL), (143 ms)
![[image loading]](http://www.speedtest.net/result/1995426206.png)
![[image loading]](http://www.speedtest.net/result/1995428034.png)
-- I'll say it for you! What the hell man! I live in Cincinnati, and my ping to CALIFORNIA is better than my ping to CINCINNATI. Here is a speedtest that I took for Cincinnati right afterwards.
![[image loading]](http://www.speedtest.net/result/1995433848.png)
Yeah. Well that's all I got. All help is GREATLY appreciated.
BEFORE you tell me to try wired, I am trying to figure out how I could move my router and modem into a place to do this, but I don't currently have permission to do this.Last edit: 2012-06-08 00:27:16 |
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| Cyro United Kingdom. June 07 2012 23:41. Posts 6109 | Profile Blog # |
| Do you have another computer to test with, or any way to connect via an ethernet cable instead of wireless? |
| | Defender of Esports # "oh my god my overclock... I got a single WHEA error on the 23rd hour, 9 minutes" -Belial88 # "there really isn’t any actual need to have the minerals and gas constantly displayed" - Blizzard |
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| MarkT34 United States. June 07 2012 23:46. Posts 111 | Profile # |
The only way that I could test is by downloading on another laptop, but I only want to do that if I have to.
I can't currently connect wired. I have been looking into ways to move my router into my basement (where my computer is), but I don't think its possible with my setup.Last edit: 2012-06-07 23:57:10 |
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| eu.exodus South Africa. June 07 2012 23:48. Posts 943 | Profile Blog # |
| sounds to me like bad cables in the area or you should really wire your pc to the router. i have a friend that gets excellent ping on pingtest off a wireless connection but as soon as he logs in to play dota he lags till he drops. once he plugs his laptop into the router it goes away. |
| | 6 poll is a good skill toi have |
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| ReTrY United Kingdom. June 08 2012 00:08. Posts 78 | Profile # |
Have you attempted contacting your ISP to see if they know of any issues / can run a line test?
Have you tried connecting via normal cable if you are using Wi-Fi?
Have you tried leaving your router unplugged for more than a few hours?
Are you able to use a different laptop to test it? |
| | From the UK but never heard of iSeries? http://www.multiplay.co.uk/events/ |
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| gruff Sweden. June 08 2012 00:15. Posts 1966 | Profile # |
| It could also be a crappy router (or a failing one). I recently bought a new router and my ping went from 200 to 50 in D3. And believe me I tried to optimize my old one forever, resetting it, upgrading firmware, testing different settings. Have it always been like this? Have you tried with a wired connection? Last edit: 2012-06-08 00:15:53 |
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| MarkT34 United States. June 08 2012 00:16. Posts 111 | Profile # |
On June 08 2012 00:08 ReTrY wrote:
Have you attempted contacting your ISP to see if they know of any issues / can run a line test?
Have you tried connecting via normal cable if you are using Wi-Fi?
Have you tried leaving your router unplugged for more than a few hours?
Are you able to use a different laptop to test it?
1. I'm not even going to talk about my ISP. We had a much worse problem than this before, and they were damn near negatively helpful. The problem ended up just being that we needed a new router, which was discovered by my brother.
2. 2 people have already said this. I'm trying (more actively now) to figure out a way to put the router in my basement but I'm going to need permission to do this, which I don't currently have.
3. I have not tried this just because other people at my house work on the internet, so this really isn't an option. I suppose I could try this overnight.
4. Somebody else already asked this. It's not my laptop that I could try it on, so I can't really do this.
Last edit: 2012-06-08 00:26:57 |
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| MarkT34 United States. June 08 2012 00:17. Posts 111 | Profile # |
On June 08 2012 00:15 gruff wrote:
It could also be a crappy router (or a failing one). I recently bought a new router and my ping went from 200 to 50 in D3. And believe me I tried to optimize my old one forever, resetting it, upgrading firmware, testing different settings. Have it always been like this? Have you tried with a wired connection?
Just bought a new router like a month ago because I was having worse problems. It fixed those at the time.
Last edit: 2012-06-08 00:19:49 |
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| ReTrY United Kingdom. June 08 2012 00:24. Posts 78 | Profile # |
On June 08 2012 00:16 MarkT34 wrote:
Show nested quote +On June 08 2012 00:08 ReTrY wrote:
Have you attempted contacting your ISP to see if they know of any issues / can run a line test?
Have you tried connecting via normal cable if you are using Wi-Fi?
Have you tried leaving your router unplugged for more than a few hours?
Are you able to use a different laptop to test it?
2. 3 people have already said this. Come on. I'm trying (more actively now) to figure out a way to put the router in my basement but I'm going to need permission to do this, which I don't currently have.
"Come on?"
There is no need to be rude.
I am trying to help you with your issue. When I posted I had not refreshed and there were no replies.
Good luck. |
| | From the UK but never heard of iSeries? http://www.multiplay.co.uk/events/ |
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| MarkT34 United States. June 08 2012 00:26. Posts 111 | Profile # |
On June 08 2012 00:24 ReTrY wrote:
Show nested quote +On June 08 2012 00:16 MarkT34 wrote:
On June 08 2012 00:08 ReTrY wrote:
Have you attempted contacting your ISP to see if they know of any issues / can run a line test?
Have you tried connecting via normal cable if you are using Wi-Fi?
Have you tried leaving your router unplugged for more than a few hours?
Are you able to use a different laptop to test it?
2. 3 people have already said this. Come on. I'm trying (more actively now) to figure out a way to put the router in my basement but I'm going to need permission to do this, which I don't currently have.
"Come on?" There is no need to be rude. I am trying to help you with your issue. When I posted I had not refreshed and there were no replies. Good luck.
Ahh sorry man. Really frustrated. I'm gonna stop replying until I need to...
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| ReTrY United Kingdom. June 08 2012 00:30. Posts 78 | Profile # |
It's okay, I can understand, but be polite to people trying to help else there is no point in posting in the first place.
Can you not just grab an ethernet cable, run upstairs to the router, plug it in for 10 mins and run a few speedtests?
That will eliminate the hassle to move the router.
Also leaving it unplugged overnight if possible will be good to ensure it's not just your router needing a power cycle. |
| | From the UK but never heard of iSeries? http://www.multiplay.co.uk/events/ |
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| MarkT34 United States. June 08 2012 00:41. Posts 111 | Profile # |
On June 08 2012 00:30 ReTrY wrote:
It's okay, I can understand, but be polite to people trying to help else there is no point in posting in the first place.
Can you not just grab an ethernet cable, run upstairs to the router, plug it in for 10 mins and run a few speedtests?
That will eliminate the hassle to move the router.
Also leaving it unplugged overnight if possible will be good to ensure it's not just your router needing a power cycle.
I have a desktop, not a laptop. Sorry for not knowing what I'm talking about, but is there an extension-cord like-thing that I could use for ethernet cable?
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| ReTrY United Kingdom. June 08 2012 00:49. Posts 78 | Profile # |
Oh, sorry, I thought you had a laptop.
If it is not possible to do that then (obviously I don't know your living circumstances) maybe borrow your parents/friends/flatmates/anyone you can laptop and try a speedtest both via WiFi and ethernet.
Ethernet cable:
http://gethelpstore.com/images/cat5cable.jpg (They plug into the back of your router and a socket on side/back of laptop/desktop)
Out of interest, what signal strength does it show on your desktop when connected? How many 'bars'? |
| | From the UK but never heard of iSeries? http://www.multiplay.co.uk/events/ |
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| MarkT34 United States. June 08 2012 00:53. Posts 111 | Profile # |
On June 08 2012 00:49 ReTrY wrote:Oh, sorry, I thought you had a laptop. If it is not possible to do that then (obviously I don't know your living circumstances) maybe borrow your parents/friends/flatmates/anyone you can laptop and try a speedtest both via WiFi and ethernet. Ethernet cable: http://gethelpstore.com/images/cat5cable.jpg (They plug into the back of your router and a socket on side/back of laptop/desktop) Out of interest, what signal strength does it show on your desktop when connected? How many 'bars'?
I have extra ethernet cable, and I'll go borrow a laptop, plug it in and get back to you.
It shows an "Excellent" signal strength with 5 bars.
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| MarkT34 United States. June 08 2012 01:05. Posts 111 | Profile # |
On June 08 2012 00:53 MarkT34 wrote:
Show nested quote +On June 08 2012 00:49 ReTrY wrote:Oh, sorry, I thought you had a laptop. If it is not possible to do that then (obviously I don't know your living circumstances) maybe borrow your parents/friends/flatmates/anyone you can laptop and try a speedtest both via WiFi and ethernet. Ethernet cable: http://gethelpstore.com/images/cat5cable.jpg (They plug into the back of your router and a socket on side/back of laptop/desktop) Out of interest, what signal strength does it show on your desktop when connected? How many 'bars'?
I have extra ethernet cable, and I'll go borrow a laptop, plug it in and get back to you. It shows an "Excellent" signal strength with 5 bars.
Alright, so I went and tested it, and it wasn't any better. Mid 300's ping, and normal DL and UL.
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| nam nam Sweden. June 08 2012 01:11. Posts 4555 | Profile # |
On June 08 2012 01:05 MarkT34 wrote:
Show nested quote +On June 08 2012 00:53 MarkT34 wrote:
On June 08 2012 00:49 ReTrY wrote:Oh, sorry, I thought you had a laptop. If it is not possible to do that then (obviously I don't know your living circumstances) maybe borrow your parents/friends/flatmates/anyone you can laptop and try a speedtest both via WiFi and ethernet. Ethernet cable: http://gethelpstore.com/images/cat5cable.jpg (They plug into the back of your router and a socket on side/back of laptop/desktop) Out of interest, what signal strength does it show on your desktop when connected? How many 'bars'?
I have extra ethernet cable, and I'll go borrow a laptop, plug it in and get back to you. It shows an "Excellent" signal strength with 5 bars.
Alright, so I went and tested it, and it wasn't any better. Mid 300's ping, and normal DL and UL.
Did you try to bypass the router completely? The cable that goes into the router (presumably from the modem) directly into your computer. That would eliminate the router as a source for error. If so it would suggest it's your ips that's doing something weird and you'd probably need to contact them to resolve the matter. |
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| MarkT34 United States. June 08 2012 01:23. Posts 111 | Profile # |
On June 08 2012 01:11 nam nam wrote:
Show nested quote +On June 08 2012 01:05 MarkT34 wrote:
On June 08 2012 00:53 MarkT34 wrote:
On June 08 2012 00:49 ReTrY wrote:Oh, sorry, I thought you had a laptop. If it is not possible to do that then (obviously I don't know your living circumstances) maybe borrow your parents/friends/flatmates/anyone you can laptop and try a speedtest both via WiFi and ethernet. Ethernet cable: http://gethelpstore.com/images/cat5cable.jpg (They plug into the back of your router and a socket on side/back of laptop/desktop) Out of interest, what signal strength does it show on your desktop when connected? How many 'bars'?
I have extra ethernet cable, and I'll go borrow a laptop, plug it in and get back to you. It shows an "Excellent" signal strength with 5 bars.
Alright, so I went and tested it, and it wasn't any better. Mid 300's ping, and normal DL and UL.
Did you try to bypass the router completely? The cable that goes into the router (presumably from the modem) directly into your computer. That would eliminate the router as a source for error. If so it would suggest it's your ips that's doing something weird and you'd probably need to contact them to resolve the matter.
Yeah I tried direct connection. My ISP has been of no help in the past, so if there is a way that I can fix this without them, I would love it.
Last edit: 2012-06-08 01:25:35 |
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| MarkT34 United States. June 08 2012 01:35. Posts 111 | Profile # |
LOL I restarted my router and look at my speedtest!
![[image loading]](http://www.speedtest.net/result/1995681204.png)
I have no clue what is going on!
*hysterical laughing*
EDIT: This didn't hold up...Last edit: 2012-06-08 02:46:16 |
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| nam nam Sweden. June 08 2012 01:45. Posts 4555 | Profile # |
On June 08 2012 01:23 MarkT34 wrote:
Show nested quote +On June 08 2012 01:11 nam nam wrote:
On June 08 2012 01:05 MarkT34 wrote:
On June 08 2012 00:53 MarkT34 wrote:
On June 08 2012 00:49 ReTrY wrote:Oh, sorry, I thought you had a laptop. If it is not possible to do that then (obviously I don't know your living circumstances) maybe borrow your parents/friends/flatmates/anyone you can laptop and try a speedtest both via WiFi and ethernet. Ethernet cable: http://gethelpstore.com/images/cat5cable.jpg (They plug into the back of your router and a socket on side/back of laptop/desktop) Out of interest, what signal strength does it show on your desktop when connected? How many 'bars'?
I have extra ethernet cable, and I'll go borrow a laptop, plug it in and get back to you. It shows an "Excellent" signal strength with 5 bars.
Alright, so I went and tested it, and it wasn't any better. Mid 300's ping, and normal DL and UL.
Did you try to bypass the router completely? The cable that goes into the router (presumably from the modem) directly into your computer. That would eliminate the router as a source for error. If so it would suggest it's your ips that's doing something weird and you'd probably need to contact them to resolve the matter.
Yeah I tried direct connection. My ISP has been of no help in the past, so if there is a way that I can fix this without them, I would love it.
Not much that I'm aware of unfortunatelly. Maybe you could run a traceroute to identify possible errors but I'm treading a bit outside of my own knowledge here.
http://www.mediacollege.com/internet/troubleshooter/traceroute.html
http://forums.whirlpool.net.au/archive/98073
http://networking.ringofsaturn.com/IP/traceroutedoc.php
Try running one to battle.net or something. (tracert battle.net) Maybe you can get some clue there. But as I said, this is not something I'm hugely familiar with but maybe someone can get something out of the results. |
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| RCMDVA United States. June 08 2012 02:40. Posts 357 | Profile # |
I've always had regular Cable TV/Internet... with the single coax cable coming into the house.
Similiar issues I've had 3 times now... all revolved around the rubber/plastic weatherproof rings in the splitters and cables coming off the cable drop from the telephone pole down to the cable demarc on the side of my house.
Each time the splitters/connectors were over 10 years old and either the weather proofing/connectors were either cracked or disintegrating.
Unable to get certain cable TV channels that I was paying for, and internet issues - bad outdoor connectors.
Crazy packet loss for no apparent reason after swapping out every cable in the house - bad outdoor connectors.
Having to reset cable box every time I wanted to watch a new On-Demand movie or TV show, constantly having to reset my internet router - bad outdoor connectors.
Last edit: 2012-06-08 02:41:05 |
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