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Crackdown on bad Tech Support Advice...

Forum Index > Website Feedback 1 2 3 4 All
 
 Filter   Canada. June 16 2012 07:48. Posts 590
Profile Blog # 
Do you think it's possible we can get a crackdown started on piss poor advice again? This is all you see in every thread there, and with 2500k's being babysit overclock chips it's getting worse. I know teamliquid is not a serious tech support website, but that section really needs some moderation and standards to bring it up to the rest of this website.

Temps?
Overclock will help!
Repaste all the things!
Thats how it's supposed to look

I mean, I saw one guy who had a dying gpu and people told him to stress test it and tell them the temps. Of course the gpu is going to die, there's ways he might be able to salvage it but not if he cooks it to get numbers.

I don't post much there, but I do sometimes. I do read it a lot though and the forum as a whole is turning into a total joke.
Live hard, live free.
Old Post

 
 Torte de Lini   Canada. June 16 2012 08:06. Posts 27049
Profile Blog # 
Can you post examples to give a better picture. I remember when Jinglehell complained about this too~
https://twitter.com/#!/TorteDeLini (@TorteDeLini)
Old Post

 
 Filter   Canada. June 16 2012 08:27. Posts 590
Profile Blog # 
http://www.teamliquid.net/forum/viewmessage.php?topic_id=345241
Threads responses to something as simple as a lack of a game restart, or a bad setting in the ati CCC. "Looks normal" x2, variables.txt rename, a suggestion to move variables.exe??? to another folder.

http://www.teamliquid.net/forum/viewmessage.php?topic_id=345197
Reinstall Windows x2 with nothing to back it up at all. (One guy mentions it helped him a lot.) Suggestion to overclock a Q6600 which is a nightmare to juice. One guy gives solid basic advice, the rest of it is pretty questionable.

http://www.teamliquid.net/forum/viewmessage.php?topic_id=344810
Suggestiong he overclock his cpu, crank his preset to max settings and run at 1080p with a 4kbitrate. Without twitch partnership running a stream that high will result in a ton of people not being able to watch it who don't have the connection/system to handle that hardcore of a video encode. (Think the problems people have had with Destinys recent 60fps upgrade, it puts too much stress on their own computers).

http://www.teamliquid.net/forum/viewmessage.php?topic_id=345179
Long post about getting a 7200rpm drive, without actually addressing much/if anything about the drive in question (until Myrmidon comes in).

http://www.teamliquid.net/forum/viewmessage.php?topic_id=343330
There's almost 0 sound advice in that thread. It's brutal, things like "46 degrees is hot" etc

http://www.teamliquid.net/forum/viewmessage.php?topic_id=343089#2
Second thing in is a suggested repaste on a laptop gpu, by going to youtube to learn how to do it with 0 warning about how dangerous and difficult that can be.

http://www.teamliquid.net/forum/viewmessage.php?topic_id=341950#4
More repasting advice, second post is a psu failure suggestion out of nowhere, a computer obviously on the brink being stress tested without any advice on how to safely clean/maintain it first. That easily could have blown whatever part was dying off.


I hate calling people out, but this is a trusted website and peoples hardware is getting put at some serious risk with the advice out there.

Last edit: 2012-06-16 08:29:14
Live hard, live free.
Old Post

  JingleHell   United States. June 16 2012 15:03. Posts 11262Profile Blog # 
Refuting stupidity in the tech board is several kinds of headache, especially when you have to tiptoe through the tulips because there's no polite way to say something is stupid, and none of the tech regulars are sanctioned assholes. Getting red text for trying to help people out gets old after a while.

Add in the sheer number of shitty new threads, people who don't come back to their threads, people who just keep saying "nothing is working" instead of documenting which suggestions off the past 5 pages they've tried...

It's a pain in the ass to even go in there these days, especially when half of the things that should get someone slapped in there aren't going to get modded if they're reported.

There's almost no options for dealing with idiocy there. Hell, OP missed some of the worst ones I've seen recently.

A particular gem: http://www.teamliquid.net/forum/viewmessage.php?topic_id=342333#15

Last edit: 2012-06-16 15:13:50
http://jinglehelltech.blogspot.com -- Pics of my rig in Profile
Old Post

 
 monk   United States. June 16 2012 16:14. Posts 6824
Profile Blog # 
I think the problem is that there's not a tech support mod. Most mods don't know when people are giving bad advice.
@TL_monk
Old Post

 
 Aerisky   United States. June 16 2012 16:37. Posts 9242
Profile Blog # 
Yeah, NrGmonk raises a good point I feel. Sometimes when I lurk tech support I read conflicting advice and even apparently simple things get confusing without moderation--and as Jinglehell says, especially with tech support, there IS a "right" or "wrong" answer but it's hard to tell someone that without being very upfront about it (and this can piss people off if they honestly but mistakenly think they're right).

The R1ch stamps will always remain dear to my heart though
"It has always been in my observation of human nature, that a man who has any good reason to believe in himself never flourishes himself before the faces of other people in order that they may believe in him."
Old Post

 
 Chargelot   June 16 2012 19:32. Posts 2274
Profile Blog # 
Phew, none of my posts were quoted.

I have the same general problems. A lot of threads about wanting to upgrade a CPU/Overclock CPUs basically turn into a "lol I'm 4.4ghz@1.23 volts!" (which is basically just an OC circlejerk). I have no problems with showing off cool OCs, but it never ever helps the OP.

A lot of the CPU heat problems can correctly be explained with the whole "repaste" thing, but I think if you're going to give advice, give complete advice. Like telling them to make sure they get all the dust out of their computer, and to even dust the fans, to ensure that fans are blowing in the right direction, to disassemble and clean their cooler (if appropriate, just did this with my 212+, there was a shit ton of dust between the fins), etc.

But I think in general, people are a lot more willing to listen to guys like Jinglehell who provide real useful information, and ask real relevant questions. It really comes down to whether or not they see it before they stress test a damaged GPU.

Poll: Should Jinglehell be a tech support mod?

Yes (17)
 
77%

Yes (5)
 
23%

22 total votes

Your vote: Should Jinglehell be a tech support mod?

(Vote): Yes
(Vote): Yes

Last edit: 2012-06-16 19:36:43
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Old Post

 
 Moloch   Canada. June 17 2012 08:28. Posts 211
Profile # 
I have a question related to all this: is it encouraged to report bad tech advice? As mentioned before, a lot of mods don't know if the advice is sound or not, and probably wouldn't want to take action based on a not-easily-verified claim about the advice given in the post.

It's probably on everyone's mind, but I haven't seen it mentioned yet: it would be great if the tech support forum operated similarly to the strategy forum. Highlight the posts of the people who have shown they give good advice and regularly ban people from the tech support forum for bad posts.
Old Post

  GMarshal   United States. June 17 2012 08:36. Posts 20828Profile Blog # 

On June 17 2012 08:28 Moloch wrote:
I have a question related to all this: is it encouraged to report bad tech advice? As mentioned before, a lot of mods don't know if the advice is sound or not, and probably wouldn't want to take action based on a not-easily-verified claim about the advice given in the post.


If you link me evidence in your report, I will happily moderate bad advice. My issue is when someone says "thermal paste from X is good!" and it gets reported as "idiot" and I have no idea what the hell thermal paste is, what X is, or why he is being reported.
"life of lively to live to life of full life thx to shield battery" The measure of a terrible day is when you go to bed thinking "man, I wish the zombie apocalypse would start already"
Old Post

  JingleHell   United States. June 17 2012 08:41. Posts 11262Profile Blog # 

On June 17 2012 08:28 Moloch wrote:
I have a question related to all this: is it encouraged to report bad tech advice? As mentioned before, a lot of mods don't know if the advice is sound or not, and probably wouldn't want to take action based on a not-easily-verified claim about the advice given in the post.

It's probably on everyone's mind, but I haven't seen it mentioned yet: it would be great if the tech support forum operated similarly to the strategy forum. Highlight the posts of the people who have shown they give good advice and regularly ban people from the tech support forum for bad posts.


Best you can do is refute horrendous advice. Occasionally, if something is obviously sarcasm without a disclaimer, someone will get a warning if it's reported, but that's the extent of it these days.

Ninja'd by GM, and apparently if we do it right, we can report it. Good to know.

I've said it before and I'll say it again on highlighting, it's not really a good idea for tech. In particular for troubleshooting, it could cause issues, since a lot of hardware troubleshooting is a process of trial and error, and it's very plausible that someone can get fixated on something they see too often, or be tired and overlook the obvious. It happens all the time, and the guy getting ignored because he isn't highlighted may just be the one who spots the issue.

And that poll REALLY doesn't know what it's asking for. That would be like if there was a religion sub board, making a poll for KwarK to be the dedicated banling for it.
Last edit: 2012-06-17 08:41:53
http://jinglehelltech.blogspot.com -- Pics of my rig in Profile
Old Post

 
 Chargelot   June 17 2012 11:53. Posts 2274
Profile Blog # 

On June 17 2012 08:41 JingleHell wrote:

Show nested quote +



Best you can do is refute horrendous advice. Occasionally, if something is obviously sarcasm without a disclaimer, someone will get a warning if it's reported, but that's the extent of it these days.

Ninja'd by GM, and apparently if we do it right, we can report it. Good to know.

I've said it before and I'll say it again on highlighting, it's not really a good idea for tech. In particular for troubleshooting, it could cause issues, since a lot of hardware troubleshooting is a process of trial and error, and it's very plausible that someone can get fixated on something they see too often, or be tired and overlook the obvious. It happens all the time, and the guy getting ignored because he isn't highlighted may just be the one who spots the issue.

And that poll REALLY doesn't know what it's asking for. That would be like if there was a religion sub board, making a poll for KwarK to be the dedicated banling for it.



For he is worthiest to be a commander, to be a judge, or to have any other charge, that is best fitted with the qualities required to the well discharging of it; and worthiest of riches, that has the qualities most requisite for the well using of them: any of which qualities being absent, one may nevertheless be a worthy man, and valuable for something else.


Sure, the quote is from the Leviathan by Thomas Hobbes, a political work encouraging an absolute dictator who will rule with an iron fist and bring peace by forcing opinion and beliefs on his people at the expense of their wealth, their lives, and their dignity, but it fits.
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Old Post

  JingleHell   United States. June 17 2012 12:27. Posts 11262Profile Blog # 
You make it sound like the Tech Support board needs a secret police squad.
http://jinglehelltech.blogspot.com -- Pics of my rig in Profile
Old Post

 
 EtherealDeath   United States. June 18 2012 02:12. Posts 8156
Profile Blog # 

On June 17 2012 12:27 JingleHell wrote:
You make it sound like the Tech Support board needs a secret police squad.

not the hero we deserve but the hero we have
SC2: Kasu.767 ////////// Dota 2: 1a2a3a
Old Post

  JingleHell   United States. June 18 2012 02:15. Posts 11262Profile Blog # 

On June 18 2012 02:12 EtherealDeath wrote:

Show nested quote +


not the hero we deserve but the hero we have


Terrible reference, since the hero Tech deserves is either the Punisher or the Scourge. Batman has too many rules.

Besides, it's more like this.

+ Show Spoiler +

Good men don't need rules.
Last edit: 2012-06-18 02:18:46
http://jinglehelltech.blogspot.com -- Pics of my rig in Profile
Old Post

  Anacletus   United States. June 18 2012 07:02. Posts 670Profile Blog # 

On June 18 2012 02:15 JingleHell wrote:

Show nested quote +



Terrible reference, since the hero Tech deserves is either the Punisher or the Scourge. Batman has too many rules.

Besides, it's more like this.

+ Show Spoiler +

Good men don't need rules.


You're a chipper, stylish, and always dapper guy. I have become quite fond of you. I am not asking you out on a date (yet) or anything, just giving my approval and such!

I think that the tech support could use some sort of upvote feature to downvote bad advice without necessarily have to call them uninformed or wrong.
http://talk-to-stimey-please.1324083.n2.nabble.com/
Old Post

  JingleHell   United States. June 18 2012 07:12. Posts 11262Profile Blog # 

On June 18 2012 07:02 Anacletus wrote:

Show nested quote +



You're a chipper, stylish, and always dapper guy. I have become quite fond of you. I am not asking you out on a date (yet) or anything, just giving my approval and such!

I think that the tech support could use some sort of upvote feature to downvote bad advice without necessarily have to call them uninformed or wrong.


Oh, brilliant, and then all the people who think that their "opinion" (better known as willful ignorance) can make AMD CPUs not a pile of shit can work together to make it even more insufferable.
http://jinglehelltech.blogspot.com -- Pics of my rig in Profile
Old Post

 
 Chargelot   June 18 2012 08:09. Posts 2274
Profile Blog # 

On June 18 2012 07:12 JingleHell wrote:

Show nested quote +



Oh, brilliant, and then all the people who think that their "opinion" (better known as willful ignorance) can make AMD CPUs not a pile of shit can work together to make it even more insufferable.


I laughed so hard. Maybe AMD will pull through someday. Or maybe Intel will totally bomb one release and AMD will look good by comparison.

As for the secret police, I have my black bags and wire ties ready, you prepare the interrogation room.
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Old Post

  JingleHell   United States. June 18 2012 08:12. Posts 11262Profile Blog # 

On June 18 2012 08:09 Chargelot wrote:

Show nested quote +



I laughed so hard. Maybe AMD will pull through someday. Or maybe Intel will totally bomb one release and AMD will look good by comparison.

As for the secret police, I have my black bags and wire ties ready, you prepare the interrogation room.


Interrogation room? You don't have the wherewithal to serve under my command if you think we have a use for one of those. Interrogations imply far too great of a measure of due process.
http://jinglehelltech.blogspot.com -- Pics of my rig in Profile
Old Post

 
 monk   United States. June 18 2012 08:27. Posts 6824
Profile Blog # 
Well, this derailed quickly. If you guys want this problem to be fixed, then perhaps suggest more reasonable solutions?
@TL_monk
Old Post

 
 Chargelot   June 18 2012 08:35. Posts 2274
Profile Blog # 

On June 18 2012 08:27 NrGmonk wrote:
Well, this derailed quickly. If you guys want this problem to be fixed, then perhaps suggest more reasonable solutions?

A tech support moderator. Someone who knows something. Is that so unreasonable?
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Old Post

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