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New Computer Parts Giving me headaches

Forum Index > Tech Support 1 2 All
 
 VitaLetum   United States. June 29 2012 19:37. Posts 27
Profile # 
Hey Everyone; I had just received some new PC hardware; and for the most part is should have been plug in play; however that never seems to be the case here are my new parts

I had just upgraded my CPU from a 2core to a 4core FX 4100 (asus)

Also got a new MOBO; however bios seems to not want to update (also asus) I will add model when I get home from work later today

new ram 8g DDR3 (1 stick)

also added 3 fans because Asus mobo seem to run hot

stuff i did not touch or change:

video card : radeon HD 6790
2 hard drive formated to N something
power supply rated at 650w


the problems....

-Ram fails i think; and empties into hard drive before restart

-Bios WILL NOT update (possibly bad chip set; might be common error with the mobo i got)

-had trouble getting network card to work but that was fixed

-video card took a little bit but after forcing catalisk open seems to be fine

---programs randomly crash ::

0x(some number of zeros)78 -- might not be accurate; should of written that down

Internet explorer always crashes (i dont use it but may be a problem because some things only directly go here)

skype sometimes but only at start up
gagets sometimes
ALL games (no starcraft D: )
and in other browsers flash will randomly fail


if anyone has any ideas that would be helpful even a small one; I get payed working on arcade games and fixing those MOBOs just not these pc's get the best of me

thank you very much for taking the time to read and help a fellow sc2 player

VitaLetum aka Vital
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Old Post

 
 Tentaclaw   June 29 2012 21:18. Posts 4
Profile # 
Hiya Vitaletum,

Couple of quick questions:

1. From what you've indicated the main issue is once the computer has booted into windows and is then crashing, which as you have identified is more than likely RAM related. Might be an idea to run a memory checking program, or test each stick individually by only having one in, booting to Windows and then running something heavy on the RAM like Prime 95

2. Did you re-install Windows / whatever OS you're using after the new hardware was installed?

3. When you say the BIOS isn't updating - are you trying to flash it or something else? (Sorry, I did say a couple of questions but I thought of another!).

Good luck! Let me know how it goes and I'll try and help more if I can
Old Post

 
 TheToast   United States. June 29 2012 23:52. Posts 4804
Profile Blog # 

On June 29 2012 21:18 Tentaclaw wrote:
2. Did you re-install Windows / whatever OS you're using after the new hardware was installed?



My #1 question as well.

At the very least you'll need to install the chipset drivers for the new motherboard, which you didn't mention doing. Honestly, you really should do a complete reinstall of Windows after changing that much hardware to eliminate any issue with oly drivers or Windows looking for hardware that no longer exists.
I like the way the walls go out. Gives you an open feeling. Firefly's a good design. People don't appreciate the substance of things. Objects in space. People miss out on what's solid.
Old Post

 
 VitaLetum   United States. June 30 2012 00:45. Posts 27
Profile # 
I will try reinstalling the OS; however I think deleting the old motherboard driver may help. OS reinstall is such a hassle.

Apparently the ram issue is likely to be involved with the bios for dumping into physical memory

So all in all; the bios seems to be the primary issue. Thank you guys I'll let you guys know how it goes next or if I have continuing problems.

Also yes I did try flashing the bios update as fat32

Curious question: what is prime 95?
-___-
Old Post

 
 VitaLetum   United States. June 30 2012 00:46. Posts 27
Profile # 
So the next issue is how to force my bios to update
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Old Post

 
 TheToast   United States. June 30 2012 00:49. Posts 4804
Profile Blog # 

On June 30 2012 00:45 VitaLetum wrote:
I will try reinstalling the OS; however I think deleting the old motherboard driver may help. OS reinstall is such a hassle.

Apparently the ram issue is likely to be involved with the bios for dumping into physical memory




..... what? You just made that up.

Dude, reinstall your OS. Changing out half your hardware and not doing so is stupid. I have a feeling that would resolve most of your issues.
I like the way the walls go out. Gives you an open feeling. Firefly's a good design. People don't appreciate the substance of things. Objects in space. People miss out on what's solid.
Old Post

 
 VitaLetum   United States. June 30 2012 01:36. Posts 27
Profile # 

On June 30 2012 00:49 TheToast wrote:

Show nested quote +




..... what? You just made that up.

Dude, reinstall your OS. Changing out half your hardware and not doing so is stupid. I have a feeling that would resolve most of your issues.




Already said I'll try that; however if you want to tell the senior IT that didn't charge me for talking to him for an hour that he just made that up be my guest
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Old Post

 
 TheToast   United States. June 30 2012 01:51. Posts 4804
Profile Blog # 

On June 30 2012 01:36 VitaLetum wrote:

Show nested quote +




Already said I'll try that; however if you want to tell the senior IT that didn't charge me for talking to him for an hour that he just made that up be my guest


That's not what he told you. I'm sure what he told you is that the memory dumps could be caused by an issue with the RAM, which is true. A major bios issue could be causing the system or a the chipset driver to crash, causing a fatal fault as well. What you said was this:


Apparently the ram issue is likely to be involved with the bios for dumping into physical memory


That is meaningless jibberish.

And PS, having myself worked in IT for four years and having seen some of the people who find their way into the industry, I can tell you that just because someone works in IT doesn't mean they actually know what the hell they're doing.
I like the way the walls go out. Gives you an open feeling. Firefly's a good design. People don't appreciate the substance of things. Objects in space. People miss out on what's solid.
Old Post

 
 ironhammers   United Kingdom. June 30 2012 01:54. Posts 13
Profile # 

On June 30 2012 00:45 VitaLetum wrote:
OS reinstall is such a hassle.


Doesn't sound like as much hassle as the problems you're having at the moment, though.
Old Post

 
 VitaLetum   United States. June 30 2012 03:15. Posts 27
Profile # 

On June 30 2012 01:51 TheToast wrote:

Show nested quote +



That's not what he told you. I'm sure what he told you is that the memory dumps could be caused by an issue with the RAM, which is true. A major bios issue could be causing the system or a the chipset driver to crash, causing a fatal fault as well. What you said was this:


Show nested quote +



That is meaningless jibberish.

And PS, having myself worked in IT for four years and having seen some of the people who find their way into the industry, I can tell you that just because someone works in IT doesn't mean they actually know what the hell they're doing.




I'll take your word for it. However the IT I talked to does know what he is doing; and im one of the newer IT's that have no clue what the hell I'm doing. Connections got me the job.

And yes reinstalling the OS is the right thing to do. Just no absolute need because I went with the same company (asus and ati) however neccissary it may be I'm not looking forward to it
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Old Post

 
 TheToast   United States. June 30 2012 03:35. Posts 4804
Profile Blog # 

On June 30 2012 03:15 VitaLetum wrote:

Show nested quote +




I'll take your word for it. However the IT I talked to does know what he is doing; and im one of the newer IT's that have no clue what the hell I'm doing. Connections got me the job.

And yes reinstalling the OS is the right thing to do. Just no absolute need because I went with the same company (asus and ati) however neccissary it may be I'm not looking forward to it


If you're still having issues, run memtest 86+ to confirm the RAM is working, but I don't think it will come to that.
I like the way the walls go out. Gives you an open feeling. Firefly's a good design. People don't appreciate the substance of things. Objects in space. People miss out on what's solid.
Old Post

 
 colonelfarva   United States. June 30 2012 03:38. Posts 7
Profile # 
When you make a hardware change as significant as a motherboard, you need to reinstall windows or you will get problems. Usually when you install a new motherboard without reinstalling windows, you will have to reactivate (Not sure if that has changed with win7, but previous versions of windows call it a "significant hardware change").


Just no absolute need because I went with the same company (asus and ati) however neccissary it may be I'm not looking forward to it


Why is there no absolute need? I assume you upgraded your motherboard and didnt just replace it with the same one, so you probably changed chipsets. You might not be looking forward to reinstalling windows, but you need to do it. There is no way around it. Don't worry about upgrading your BIOS unless you're still having problems after reinstalling, or are having a specific issue that is fixed in the BIOS update's patch notes. If reinstalling doesn't fix your RAM issue, a BIOS update might be necessary.

Source: I was a computer technician at a mom+pop store for 4-ish years. The only way I could get this sort of thing to work in Windows XP then was to install a generic storage driver, and that fix only worked for certain chipsets. 95%+ of motherboard replacements I had to do involved a reinstall.
Last edit: 2012-06-30 03:41:15
Old Post

 
 VitaLetum   United States. June 30 2012 08:23. Posts 27
Profile # 
Well I guess I didn't need reinstall; IT friend told me to just trust him and I did. I guess taking update to a floppy drive which usually runs as DOS allow files to read properly 99% of the time although floppys can be corrupted eaisly due to the flimsy nature. Everything appears to work without OS reinstall; would of added 10+ hours for me due to all of my files so woo. Thanks for everyones help. For sure next upgrade I do will have an OS reinstall (seems to save a lot of headaches).

And the bios ends with this note ( " and I would of gotten away with it too if it wasn't for you meddling kids!!")
-___-
Old Post

 
 Filter   Canada. June 30 2012 13:01. Posts 590
Profile Blog # 
Not reinstalling the OS on such a major change is retarded, you only create massive headaches for yourself down the road by not doing it. You also don't need to/shouldn't update the bios on a mobo unless there is a problem specific to you that the bios update fixes.

I've run a computer without reinstalling the os before and it's just a big pain in the ass, at no point in your computers future can you narrow down problems without wondering if a total reinstall would have been the right move.

You went through the effort to earn the money for a new mobo and proc at least go through the effort to take advantage of them properly. The mess of an old install alone will cause a big enough performance dip to warrant a clean install, let alone the issues that can arise down the road due to laziness initially.

Edit: And a windows 7 reinstall only takes a couple of hours including drivers, even accounting for backing up pictures and game saves. (Reinstalls could push it longer for some programs) but from the initial post to solving the problem took how long?
Last edit: 2012-06-30 13:03:12
Live hard, live free.
Old Post

 
 VitaLetum   United States. June 30 2012 13:25. Posts 27
Profile # 
About 8 hours of actual work and figuring it out with talking to people more. Yea win7 is pretty fast along with most backup files. However it was a bios specific problem I found out. Most problems do envolve laziness I do agree. However on the rare occasion it's not Id like to have experience. Since I am an IT without schooling I have to try a lot harder then most to make sure I'm ahead of the game from new ITs entering the field
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Old Post

 
 Mtndrew   United States. June 30 2012 13:34. Posts 173
Profile # 
from the sound of it you're very, very behind the game. A reformat on win7 takes 20 minutes for the actual install and even backing up everything shouldn't take that long if your file systems are halfway organized
Old Post

 
 VitaLetum   United States. June 30 2012 14:08. Posts 27
Profile # 
I'm ahead in repairing the hardware itself; WAY AHEAD. Just the programming is keeping me back and taking me awhile
-___-
Old Post

 
 VitaLetum   United States. June 30 2012 14:13. Posts 27
Profile # 
anyways ill repeat it was a specific bios issue with the motherboard; i got lucky i was right. More often the not that should be the first option is re-install the OS and something i will make sure to do from now on
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Old Post

 
 Thezftw   Finland. June 30 2012 23:04. Posts 116
Profile # 

On June 30 2012 14:13 VitaLetum wrote:
anyways ill repeat it was a specific bios issue with the motherboard; i got lucky i was right. More often the not that should be the first option is re-install the OS and something i will make sure to do from now on
I'll tell you a secret, most IT personel encountering problem that they can't figure out in the first 5 minutes will re-install the OS straight away. 90% of the time it will fix the problem and it saves a lot of valuable time instead of hitting your head to a wall for hours. I think it's good that you try to understand where the issue actually was and it might help you in the future, but to be honest, those who would've chosen Windows installation first are ahead of the game.
Old Post

  JingleHell   United States. June 30 2012 23:11. Posts 11262Profile Blog # 

On June 30 2012 23:04 Thezftw wrote:

Show nested quote +

I'll tell you a secret, most IT personel encountering problem that they can't figure out in the first 5 minutes will re-install the OS straight away. 90% of the time it will fix the problem and it saves a lot of valuable time instead of hitting your head to a wall for hours. I think it's good that you try to understand where the issue actually was and it might help you in the future, but to be honest, those who would've chosen Windows installation first are ahead of the game.


Also, reinstalling the OS is fraught with a lot less peril than BIOS updates.
http://jinglehelltech.blogspot.com -- Pics of my rig in Profile
Old Post

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