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Important note for TSL+ purchasers

Forum Index > TSL4 Forum
  R1CH       Administrator       July 28 2012 14:23.Profile Blog # 
We recently associated TL accounts with Twitch accounts, however some users did not correctly link due to an invalid TwitchTV access token.

If you have paid for TSL+ and do not see two green checkmarks next to Step 1 and Step 2 at http://www.teamliquid.net/tslplus/ you may need to re-authorize the TSL+ app on Twitch so that TL can verify your purchase. To do this, click the Step 2 link again to link your TwitchTV and TL accounts. After authorizing the TSL+ app on Twitch, refresh the page to verify that you have two green checkmarks next to Step 1 and Step 2.
Twitter: @R1CH_TL
Old Post

 
 Wakamex   Canada. July 29 2012 03:15. Posts 40
Profile # 
I see both green checkmarks. I'm logged into twitch.tv, and the subscriber chat works, so it recognizes my subscription. The video player still asks me to log in when I switch to 1080p. Looking forward to having this fixed. Thanks.

Edit: strangest thing, I can login on the video player and get 1080p fine on my desktop, but not on the computer hooked up to my tv. Both using the latest version of chrome. It simply reloads the page when I try to login on the video player.

Edit2: worked when I switched to watching the team through TL. Somehow then I could log in to the video player.
Last edit: 2012-07-29 06:53:31
Old Post

 
 Kamma   Denmark. July 29 2012 03:18. Posts 89
Profile # 

On July 29 2012 03:15 Wakamex wrote:
I see both green checkmarks. I'm logged into twitch.tv, and the subscriber chat works, so it recognizes my subscription. The video player still asks me to log in when I switch to 1080p. Looking forward to having this fixed. Thanks.

Same problem here :i
¯\_(ツ)_/¯
Old Post

 
 Meigas   July 29 2012 03:18. Posts 12
Profile # 

On July 29 2012 03:15 Wakamex wrote:
I see both green checkmarks. I'm logged into twitch.tv, and the subscriber chat works, so it recognizes my subscription. The video player still asks me to log in when I switch to 1080p. Looking forward to having this fixed. Thanks.


Yes, having same problem and have followed all the steps recommended so far.
Old Post

 
 gasgenerator   United States. July 29 2012 03:28. Posts 1
Profile # 
I have both green check marks. I'm logged into TL and twitch, but twitch is not recognizing my subscription (checked my twitch subscriptions). Twitch also shows that i have no apps associated with my account, but as i previously stated both check marks are green on the TSL plus page.

Twitch is now recognizing my sub and app. Not sure who fixed what, but thank you. Also, the TL plus is only working if I watch it through twitch.tv
Last edit: 2012-07-29 04:19:14
Old Post

 
 nemonic   July 29 2012 03:40. Posts 128
Profile # 
Same for me. Have both green checkmarks, still twitch says I still need to pay for TSL4 1080.
Last edit: 2012-07-29 03:40:35
Old Post

 
 mDuo13   United States. July 29 2012 03:58. Posts 220
Profile Blog # 
Similar here: I have both checkmarks, and I can log in to watch the 1080 stream on teamliquidstarleague.com, but when I click through to Twitch (where they have the "Pop-out" option), it tells me I need to log in to see 1080p no matter how many times I do.

EDIT: It seems to have been fixed
Last edit: 2012-07-29 04:12:48
 
Old Post

 
 Kamma   Denmark. July 29 2012 03:59. Posts 89
Profile # 
tried again, seems to be working for me now atleast
¯\_(ツ)_/¯
Old Post

 
 tw!tch   United States. July 30 2012 03:43. Posts 534
Profile Blog # 
Mine is still not working, not sure why, both check marks are active on the tsl+ page
Old Post

 
 Angryn00b   Netherlands. July 30 2012 03:45. Posts 36
Profile # 
i also had to login to twitch whilst viewing from tl =] both checkmarks though..
Old Post

 
 jayDeee   Germany. July 30 2012 05:26. Posts 8
Profile # 
Hey i have some problems with TSL+. I wrote a support ticket, but i didn't get an answer until now.

It would be nice, than an admin could help me. The following pictures describe, that i paid 10$ for a TSL+ Ticket, but i cant log in for TSL+ an 1080p+ Version.

https://dl.dropbox.com/u/14265318/TSL4_TeamLiquid.jpg
https://dl.dropbox.com/u/14265318/TSl4_Paypal.jpg
https://dl.dropbox.com/u/14265318/TSL4_Mail.jpg
https://dl.dropbox.com/u/14265318/TSL4_Twitch.jpg

Please help me or fix it.

Greets

/e i removed the application and added it again, but the problem stays :-/
Old Post

 
 envyzerg   United States. July 30 2012 05:40. Posts 11
Profile # 
How do I get the poster after I have paid for the ticket?
Old Post

 
 jayDeee   Germany. August 01 2012 03:09. Posts 8
Profile # 

On July 30 2012 05:26 jayDeee wrote:
Hey i have some problems with TSL+. I wrote a support ticket, but i didn't get an answer until now.

It would be nice, than an admin could help me. The following pictures describe, that i paid 10$ for a TSL+ Ticket, but i cant log in for TSL+ an 1080p+ Version.

https://dl.dropbox.com/u/14265318/TSL4_TeamLiquid.jpg
https://dl.dropbox.com/u/14265318/TSl4_Paypal.jpg
https://dl.dropbox.com/u/14265318/TSL4_Mail.jpg
https://dl.dropbox.com/u/14265318/TSL4_Twitch.jpg

Please help me or fix it.

Greets

/e i removed the application and added it again, but the problem stays :-/



It would be nice when anybody can fix my problem from TeamLiquid Stuff.. It is really sad, that i spend 10$ but i dont get any help with Problems.
Old Post

  R1CH       Administrator       August 01 2012 03:31.Profile Blog # 
You need to contact twitch if the purchase doesn't show up in your subscriptions list in your twitch account.
Twitter: @R1CH_TL
Old Post

 
 joen05   United States. August 01 2012 05:39. Posts 126
Profile # 
I have contacted twitch three times now, once by phone, twice by email. My card has been charged, but my subscription is not showing up. Really really frustrating.
Team Liquid | HerO | NonY | TLO | Sheth | Ret | Zenio | Taeja | Sea ||| Never Forget: Jinro | HayprO |||
Old Post

  R1CH       Administrator       August 01 2012 07:48.Profile Blog # 
Please contact purchase-support@twitch.tv with your twitch username and your PayPal receipt info.
Twitter: @R1CH_TL
Old Post

 
 ForgottenOne   Romania. August 02 2012 04:28. Posts 229
Profile # 
I had the same problem. And logged in several times while stream embedded in TL and directly from twitch.
Then I entered in http://www.teamliquidstarleague.com/ while the stream was live there.
And clicked the 1080p+ and when asked to pay I logged in there. Since then is working...
Born free, as free as the wind blows...
Old Post

 
 tw!tch   United States. August 03 2012 07:48. Posts 534
Profile Blog # 

On August 01 2012 07:48 R1CH wrote:
Please contact purchase-support@twitch.tv with your twitch username and your PayPal receipt info.


thanks!

edit: welp, looks like I'm the biggest idiot on TL. I have two accounts that are almost identical in name, and I had forgotten about the other (which I used to subscribe). All is well.
Last edit: 2012-08-03 07:51:19
Old Post

Please log in or register to reply.
 
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