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Regarding Receiving Mousepad (No response)

Forum Index > Website Feedback
 
 RevKnighter   July 30 2012 08:04. Posts 134
Profile Blog # 
So it has been over 2 weeks since it says my mousepad was shipped but I have still not received it, 2 weeks since shipped not 2 weeks since order processed, so i am very curious on how long it takes, I have seen many many posts of people saying they are never received their orders and I am curious why, I even have a couple friends who said they just gave up cause they could not get any response on it.

I posted in the store thread and had no response, So i am making a post for it, I know that you mods don't like that but I am a customer and I cant just be ignored when I have no received my product :S.

My order number is: LN305834061US

If someone could give me an answer on what is going on or if it has even been shipped that would be very much appreciated,

Knighter <3
Old Post

  motbob   United States. July 30 2012 08:37. Posts 11471Profile Blog # 
What country was it shipped to?
<marttorn> lucky I don't live in a culturally diverse place
Old Post

 
 RevKnighter   July 30 2012 09:16. Posts 134
Profile Blog # 
Canada
Old Post

  Plexa       Administrator       July 30 2012 15:28.Profile Blog # 

I know that you mods don't like that

Not true, if things are going wrong with your order it's best that you let us know asap and sometimes website feedback is the best way to do that. I'll send this thread to disciple and hopefully he can get back to you.
~ Spirit will set you free ~
Old Post

  disciple       Administrator       July 30 2012 17:21.Profile Blog # 

On July 30 2012 08:04 RevKnighter wrote:
So it has been over 2 weeks since it says my mousepad was shipped but I have still not received it, 2 weeks since shipped not 2 weeks since order processed, so i am very curious on how long it takes, I have seen many many posts of people saying they are never received their orders and I am curious why, I even have a couple friends who said they just gave up cause they could not get any response on it.

I posted in the store thread and had no response, So i am making a post for it, I know that you mods don't like that but I am a customer and I cant just be ignored when I have no received my product :S.

My order number is: LN305834061US

If someone could give me an answer on what is going on or if it has even been shipped that would be very much appreciated,

Knighter <3


LN305834061US thats your tracking number from USPS, not your order ID. In any case LN stands for all international orders. Unfortunately USPS does not provide complete and reliable tracking for international orders - not receiving it in 2 weeks is completely normal, depending on the region the delivery may take up to 5 weeks.
Last edit: 2012-07-30 17:22:24
When you play the game of drones you win or you die.
Old Post

 
 Necosarius   Sweden. August 02 2012 05:29. Posts 3487
Profile Blog # 
So I will borrow this thread since I have the same problem. I've sent two emails to shipping@teamliquid.net but got no response. I ordered a Goliathus mousemat and got a notification about the order being shipped 16/3/2012 and I still haven't got it. Anyone I can contact with the order number etc?
20090211~MSL Forever~Brood War for Life~gg no re~RIP Violet <3
Old Post

 
 RevKnighter   August 02 2012 13:26. Posts 134
Profile Blog # 
See this is what i am worried about, I have seen Dozens of posts about people never receiving things, just waiting months and not receiving anything and no response from TL :S I bought the mousepad 100% to support Tl, where i could have of just picked it up at the store, but i wanted to support TL, but i find the support in return is extremely lacking other than some mod support who really cant help much since they only have so much power
Last edit: 2012-08-02 13:27:10
Old Post

 
 Chargelot   August 02 2012 19:47. Posts 2274
Profile Blog # 
The USPS is well known for their terrible international shipping. Once the package leaves, that's all Razer or TL can do. Your order is in the hands of the USPS. (same thing when you order from Ebay, or Amazon. They can't be responsible for the package shipment, that's the shipping company's job)

https://www.usps.com/customer-service/customer-service.htm

This is their CS page, you should be able to contact them and inquire, but I'm not sure how useful/helpful they will be.
Last edit: 2012-08-02 19:51:13
if (post == "stupid") { document.getElementById('post').style.display = 'none'; }
Old Post

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