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Hello TL,
a week ago I logged on the editor to upload a mod-file to all regions, which was the first time in many months that I uploaded anything.
Since my upload last week, I can no longer open the editor. This message appears everytime I attempt to open the editor:
"You must log in to Battle.net to authenticate your StarCraft 2 account before using the editor. Would you like to do so now? Yes / No"
When I click yes and log in with my email and password, this message appears:
"Failed to log into Battle.net as [my email address]. Your account from the Southeast Asia region has migrated to the Americas region! Set your region to Americas before logging in."
When I close the window, this message appears:
"Unable to authenticate your StarCraft 2 account. Please contact Blizzard customer service if you are having difficulty with your account."
No matter what region I log into, I can not open the editor at all anymore.
So I contacted Blizzard customer service and I have been chatting with four different Game Masters throughout the week, and all of them have been giving me different suggestions of how to fix it, but nothing has worke - reinstall the game, play unranked games vs the AI, change region etc.
The last one I spoke with now said that there is nothing more they can do to make the editor work for my account again.
Therefore I ask here instead, in case someone has experienced something similar - Any ideas how to get the editor to work again?
I am even considering buying a new version of LoTV and open a new battle.net account so I can access the editor since I enjoy creating maps and mods.. I even asked the most recent Game Master about that - buy a new version of LoTV and open a new battle.net account, and the person replied that it won't work... which seems very strange..?
The strange thing is that I can log in and play SC2 on any region, but I can not open the editor at all... The error messages above appear... It just seems so strange
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The Southeast Asia region was eliminated, or more accurately merged with the Americas server. For the time being, the SEA server is still listed, but in reality it no longer exists. If you try logging into any of the other regions it should be fine.
Well, that should've been the issue, but I didn't read properly. It is particularly annoying that you have to log in to use the editor, but I don't know what's happening there. My first thought would be to uninstall/reinstall?
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Having to log in to the editor itself is not so annoying, the annoying part is that I can't log in to the editor at all ^^
I have reinstalled the game, reinstalled the Battle.net launcher, logged in to all different regions, played unranked games vs the AI and every suggestion the Game Masters have given me, but I still can not log in to the editor... Strangely enough, I can still play Starcraft 2 itself without any problem. I just can not access the editor : /
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Set your region to Americas before logging in ... seems to be the core issue. Have you tried scouring the editor's file system for any potential config and/or .ini files that would store default information like your preferred login region? I'm at work and don't have the editor installed on this PC so I can't check for myself.
Normally you'd expect a repair to reset such files, but who knows; I've had different issues in the past (e.g. editor crashes on load) due to bad config files that a repair didn't resolve, but full-on deleting the file(s) did (the editor will create a new default if the file doesn't exist).
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What's really annoying about this one is that the log in thing was put in as a work-around to fix the editor locking up when not logged in in certain situations, so it's just a bad patch job from what I can tell.
Did you also delete your variables file too when reinstalling?
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Thanks for all advice,
I have reinstalled SC2 and the Blizzard App launcher three aditional times, scouring all relevant SC2 folders to make sure that all potential files that could affect the editor and my region selection have been removed. Sadly, the problem still remains : /
However, I fixed another computer today, just to see what happens when I install SC2 and log into my account on another computer. And it worked! I was able to log in to the editor and make some kind of character selection I can't remember I have seen before, where there were two versions of my account, both with the same name...
Now when I am back at my normal computer, I can not log into the editor. As some of you suggest, there likely has to be some kind of file that messes up the region selection on my computer, but I can not figure out where it is located.. >.<
Any suggestions for potential folders to look in or specific file names to search for?
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These are the specific files I meant, they have some settings in them that pertain to setting the region when logging in.If you delete them the game will download new, default ones. Be surprised if the GM's did not suggest this already but I'm not sure what else could be done beyond uninstalling and deleting these.
C:\Users\YourName\Documents\StarCraft II\Variables.txt C:\Users\YourName\Documents\StarCraft II\EditorVariables.txt
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I deleted the variable files that you mention when I reinstalled the game, but the problem still remained
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My guess is that you are too famous and they want to stop you from doing awesome maps that would steal people from their ladder
ok, so .. now that i've tried to make you smile / cheer you up, i still want to help even though it seems you hit a block (if blizz says you are f cked i don't think anyone will fix it, but then again seeing how/what blizz does is no longer a good yardstick to measure "good support" then it is up to the users ([deleted spoiler]powatotheusers([/deleted spoiler]))
You have a good computer and wish to use that one, it doesn't work! And you have a second one that stinks but works? Did i get that right? That comp you wished worked is a pc or a mac? That second computer is a pc ???
i would bet both are windows, but got to ask
...
i think lotv 's roaming agent/app is quite different from the one they had before and i think it is all to do with "security" passwords / freedom your computer allows that "agent/+app", might be the reason the second comp worked and why blizz is telling you they can't help you "more". On that point specifically, i would say "endure", blizz has to say they won't help after "too many" hours spent on your case.. but your case is still pending? Endure the "can't help you" and insist persist never desist! (and you can't quote me on that)
On the "permissions" idea, maybe you can reinstall / re set your comp towards internet so as to fix it.
But i still don't get if the second computer works or not
If your second comp works, maybe giving up is the best idea :[ time is everything in this life so wasting it and it not working in the end might be a tough blow...
On the other hand, i understand the wish to not let go and furthermore i think there is nothing that can't be fixed providing you have the proper tools and the fact the other works (?) makes me think that the one you want to work should work
Again, i don't mind helping but not sure what the parameters are <3
i would even place a message on every forum/tech forum/bnet/etc and make fuss happen like this forum for instance!
goodluck
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My friend, who is far more knowledgeable about computers than I am, came over and took a look. He spent some time trying different solutions but finally managed to solve the issue by deleting a lot of files in the Registry Editor and then reinstalled SC2. So now my editor works as normal again and I owe my friend a huge favor : )
Thanks for all your posts with suggestions!
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On August 15 2017 01:55 Kabel wrote: He spent some time trying different solutions but finally managed to solve the issue by deleting a lot of files in the Registry Editor and then reinstalled SC2.
Ah, registry variables. Hadn't encountered that specific case personally, but good to know it was along the same lines of "rogue configuration value". Glad you managed to resolve the issue.
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Scoured the internet regarding this issue and came accross this. Do you happen to remember the registry pathway that your friend deleted. Most likely need to do the same fix myself.
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He used Ctrl+F and then F3 to find and delete all entries related to Blizzard, Battlenet and SC2.
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